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À propos
This is a highly cross-functional role that blends customer success, implementation, and operational problem-solving. You'll work closely with healthcare operators, revenue cycle leaders, and internal teams to drive measurable impact.
About the Role:
Customer Onboarding & Implementation
Lead onboarding for new customers, from kickoff through full deploymentTranslate customer workflows (RCM, billing, call center ops) into SuperDial implementationsPartner with product and engineering to configure and launch solutions
Account Ownership & Relationship Management
Serve as the primary point of contact for key customer stakeholdersBuild trust with operators, directors, and executives within healthcare orgsDrive regular check-ins, business reviews, and performance reporting
Operational Problem Solving
Diagnose workflow inefficiencies and recommend process improvementsAct as a strategic partner, not just a support functionIdentify gaps in product or implementation and escalate internally
Product Feedback & Iteration
Bring structured feedback to product and engineering teamsHelp prioritize features based on real customer needsAct as the voice of the customer internally
Expansion & Retention
Drive usage, adoption, and measurable ROIIdentify expansion opportunities in collaboration with salesEnsure high retention and customer satisfaction
About You:
5+ years in customer success, consulting, operations, or implementation rolesExperience working with healthcare systems, RCM, MSOs, DSOs, or adjacent buyers strongly preferredBackground in high-growth startup or fast-paced environment
Skill Set
Strong operator mindset, you think in workflows, not just relationshipsAbility to manage multiple complex accounts simultaneouslyHighly structured, detail-oriented, and execution-focusedExcellent communication skills, both with customers and internallyComfortable navigating ambiguity and building processes from scratch
Traits
Low ego, high ownershipMoves quickly and follows throughNaturally curious and problem-solving orientedCares deeply about customer outcomes
Who we are:
SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare!
The base salary for this role ranges from $120,000-$150,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we're always open to exceptional talent.
Compétences linguistiques
- English
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