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Group Sales CoordinatorThe Crescent Hotels Group • Virginia Beach, Virginia, United States
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Group Sales Coordinator

The Crescent Hotels Group
  • US
    Virginia Beach, Virginia, United States
  • US
    Virginia Beach, Virginia, United States
Apply Now

About

Description We are looking for a Sales Associate to join our sales team at Delta Hotel by Marriott Virginia Beach Waterfront. The role involves managing group reservations, coordinating with the Front Office, and supporting the Sales team.
Benefits
Highly competitive wages
An exceptional benefit plan for eligible associates and your family members
401(k) matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with Crescent managed properties in North America for you and your family members
Marriott Employee Room Rate Discount Program
Responsibilities
Enter, maintain, and update group room blocks in the property management and reservation systems.
Monitor group pick‑up and communicate updates to the Sales and Revenue teams.
Process and manage group rooming lists, reservations, and changes prior to arrival.
Coordinate with Front Office to ensure accurate group arrival preparation and room assignments.
Review and manage group billing, routing, and payment instructions in accordance with contracts.
Assist with group master account set‑up and ensure accurate folio routing and charges.
Track group inventory and ensure room blocks are managed in accordance with hotel revenue strategies.
Communicate directly with meeting planners regarding rooming lists, reservations, and billing details.
Ensure all group reservations are entered accurately and deadlines are met.
Maintain organized group files and documentation to support internal audits and reporting.
Provide administrative support to the Sales team as needed to ensure successful group execution.
Perform any other job‑related duties as assigned.
Preferred Qualifications
Self‑starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Be able to effectively communicate with guests and team members.
Willing to “pitch‑in” and help co‑workers with their job duties and be a team player.
Ability to effectively deal with internal and external customers; previous hotel reservations or group housing experience preferred.
Experience with CI/TY, Lightspeed PMS, and MARSHA reservation systems strongly preferred.
Strong attention to detail, organization, and customer service skills.
Ability to manage multiple priorities in a fast‑paced hospitality environment.
Performance Standards Customer Satisfaction: Our customers are what we are about. You must remain professional at all times and treat all guests and associates with courtesy and respect. Every associate is a guest relations ambassador.
Work Habits: Your work habits should meet or exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. Demonstrate adaptability, a willingness to learn new skills, and the ability to solve routine problems, asking for help whenever necessary.
We are dedicated to creating an inclusive environment that values diversity and promotes open, honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can foster positive change.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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  • Virginia Beach, Virginia, United States

Languages

  • English
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