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Senior Analytics ManagerVirtual Vocations Inc • United States
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Senior Analytics Manager

Virtual Vocations Inc
  • US
    United States
  • US
    United States
Apply Now

About

Leading a team of analysts, the full-time Senior Analytics Manager will manage analytical strategies for customer care, focusing on retention, churn, and operational effectiveness in a remote environment. Key responsibilities
Steward and publish weekly business reviews, synthesizing metrics into actionable insights for stakeholders Run a prioritization process for analytics projects, managing a dynamic backlog and communicating trade-offs among competing priorities Drive investigations into metric performance, leveraging statistical analysis to identify key drivers and collaborate with cross-functional teams on data quality and reporting
Required qualifications
6+ years of analytics experience, including 2+ years in a management role within a data-intensive environment Proficient in SQL and BI tools, with experience in retention analysis and cohort modeling Strong statistical judgment and ability to conduct structured investigations with clear hypotheses Exceptional written and verbal communication skills for creating stakeholder-ready commentary Experience managing project backlogs and negotiating priorities with multiple stakeholders
  • United States

Languages

  • English
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