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Advanced Medical Support AssistantUS Department of Veterans Affairs • Ravenna, Ohio, United States
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Advanced Medical Support Assistant

US Department of Veterans Affairs
  • US
    Ravenna, Ohio, United States
  • US
    Ravenna, Ohio, United States
Apply Now

About

Medical Support Assistant

The Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model within a Primary or Specialty Care team. Duties include:

  • Schedules patient appointments
  • Coordinates with the patient care team to review the clinic utilization by using various reports
  • Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies
  • Communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments
  • Manages a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc
  • Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
  • Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
  • Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions
  • Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
  • Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider
  • Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record
  • Maintains the confidentiality of information obtained to carry out required duties
  • Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information
  • Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required

Work Schedule: Full-time. Monday-Friday: 8:00AM-4:30PM. Telework: Not available. Remote: This is not a remote position. Functional Statement #: 91463-A. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required

  • Ravenna, Ohio, United States

Languages

  • English
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