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Senior Desktop Support AdministratorApplied Research Associates • United States
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Senior Desktop Support Administrator

Applied Research Associates
  • US
    United States
  • US
    United States
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About

Description
This is a senior-level position in the Corporate IT department. The individual selected for this position will work alongside other technical support staff to administer all aspects of the LAN operating environment for an ARA business unit. Under limited supervision, the qualified candidate will provide support to users, addressing their day-to-day issues by troubleshooting problems that arise in programs or systems.
What you’ll do as a Senior Desktop Support Administrator
Provide desktop support and technical assistance to end users on a variety of issues on both Windows and Linux operating systems.
Take ownership managing and supporting a Windows server environment.
Support and maintain a VMware vSphere and vCenter environment.
May oversee daily activities of a small IT team - coordinating priorities, supporting staff success, and providing regular updates to the supervising manager.
Independently identify, research, and resolve technical problems.
Troubleshoot PC hardware and software issues.
Set up and maintain user accounts.
Manage file, print, and license servers.
Administer and monitor data backups.
Monitor and apply security patches and updates in a timely manner.
Document and maintain IT related procedures.
Maintain inventory and licensing records for hardware and software acquisitions.
Senior Desktop Support Administrator Requirements
Minimum of eight (8) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 10, Server 2012+ on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
Experience supporting a VMware vSphere and vCenter environment.
Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
Microsoft Active Directory administration experience
Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
Ability to obtain a security clearance, which includes US citizenship.
Must be customer service focused and have excellent time management skills.
Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
Requires ability to:
Communicate effectively (both verbal and written),
Work collaboratively with team members, and on an individual basis
Senior Desktop Support Administrator Preferences
Experience with Ubuntu, Red Hat, or other Linux operating systems
Experience managing or supporting High-Performance Computing (HPC) clusters and related workloads
Experience with Windows Server 2012 and above
Experience with Microsoft 365 office applications
Experience with Veeam backup software
Knowledge of Cisco VoIP phone administration
Experience with VMWare vSphere virtualization and administration
MCSE, A+, Net+, Security+, Linux+, LPIC, RHCSA certifications
Antivirus and SCCM
Master’s degree in MIS, CS, or other IT-related field
DoD experience
Understanding of IT security best practices
Secret Security Clearance – Active or Inactive
Education
Bachelor’s degree in MIS, CS, or other IT-related field or equivalent experience
Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,300 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.
Qualifications
Behaviors
Preferred
Team Player:
Works well as a member of a group
Innovative:
Consistently introduces new ideas and demonstrates original thinking
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Dedicated:
Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Self-Starter:
Inspired to perform without outside help
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
  • United States

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  • English
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