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Sales Operations ManagerMassage Heights • United States
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Sales Operations Manager

Massage Heights
  • US
    United States
  • US
    United States
Apply Now

About

Responsive recruiter
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Benefits:
Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Wellness resources Massage Heights Decatur | Membership-Based Wellness Business
This Role Is Not for Everyone
It
is
for leaders who thrive on accountability, love scorecards, and get energized by producing measurable results.
If you are driven by
growth, execution, and winning as a team , this role will challenge and reward you.
About Us
Massage Heights Decatur is a
locally owned, membership-based wellness retreat
delivering premium therapeutic massage experiences.
Our core values are:
Extreme Ownership -
no excuses, blame find result. Energy -
positive high energy is contagious Results-Driven -
constantly meet individual & goals Teamwork
- everyone on ship rows the same direction Trust Respect-
Open communication, integrity caring for others The Opportunity
We are seeking a
results-driven Sales Manager
to lead daily operations and aggressively grow in membership sales.
This is a
hands-on leadership role
responsible for:
Driving membership sales conversion of 25% Building and leading a high-performing front desk sales and therapist team Owning KPIs, labor efficiency, and guest experience Scaling a membership-based business with discipline and precision You will run the retreat like a business- not a shift .
What You'll Own (Key Outcomes)
First 30 Days - Foundation & Mastery
Full ownership of
KPIs : Membership sales conversion, retention, rebooking, guest experience Master all systems: Zenoti POS, Operations & Forecasting tools, SharePoint, AnchorPoint Assess team performance and identify skill gaps Establish
daily, weekly, monthly scorecards Stabilize staffing, scheduling, and service execution 30-60 Days - Growth & Optimization
Consistently hit or exceed:
25-35% membership conversion 99% retention
Implement structured roleplay
sales rehearsal & service training Optimize therapist and front desk scheduling to maximize room utilization Recruit and onboard:
20 Massage Therapists Front Desk Sales Associates to support growth
Tight control of labor and operational costs 3-6 Months - Sustainability & Talent Development
Develop an internal leadership bench (Assistant Manager / Lead) Contribute insights to annual budget and forecasting Drive consistent revenue and operational growth Scale membership by adding
500 active members How Success Is Measured
You will be evaluated on
Outcomes/Result-not effort :
Membership Conversion:
25-35% Retention Rate:
99% Massage Therapist Rebook% (60%) Front Desk Prospect Conversion% (25%) Employee Culture Engagement & Retention Operational Structure Consistency Key Challenges (What Makes This Role Exciting)
Balancing
exceptional service
with aggressive sales execution Turnaround
challenging role
building from the ground up Recruit Massage therapist to maintaining profitability Must love Tacos. Have to be competitive & result driven Holding high standards under pressure and volume Who Thrives Here
This role is ideal for someone who:
Loves
Numbers, Scorecards, and Accountability Enjoys coaching teams to win Takes ownership of results-good or bad Is energized by growth and challenge Wants to build a career, not just hold a job Required Experience & Skills
1-5 years
of sales leadership experience Proven success in
sales-driven, KPI-based environments Strong coaching and people leadership skills Excellent communication and problem-solving abilities Self-starter with ambition to grow personally and professionally Compensation
$17-$25 per hour , based on experience and performance Performance-driven compensation opportunities
for top producers
Ready to Lead, Grow, and Win?
If you are the type of leader who wants
ownership, accountability, and upside , we want to hear from you.
Apply now and prove you're an A-player
Compensation: $18.00 - $25.00 per hour
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights
  • United States

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  • English
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