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About
Goose is building the operating system for multi-service pet care businesses boarding, daycare, grooming, and training. Our platform streamlines operations, enhances the customer experience, and drives revenue growth. Headquartered in Chicago, we blend modern technology with industry know-how to serve an essential but historically underserved market.
In February 2025, we raised a $13.4M seed round from B Capital, First Round Capital, The 81 Collection, Imaginary Ventures, and BoxGroup. We're growing quickly and looking for a Lead PM to own one of our most strategic and underleveraged product areas.
About the RoleToday our Customer Lifecycle Management suite includes marketing attribution, engagement, and reputation with a roadmap of differentiated features ahead. This role owns the product area end-to-end: the external partnerships, the customer-facing experience, the data and integration layer, and the long-term strategy that makes Customer Lifecycle a true differentiator for Goose.
Reports directly to the CPO.
What You'll Do- Own the Customer Lifecycle product area report cards, marketing attribution, email and SMS marketing, review collection, and all future roadmap
- Lead external partnerships shaping the customer lifecycle experience day-to-day: joint roadmap, escalation, integration health, and shared customer wins
- Drive adoption of the Customer Lifecycle suite across the Goose customer base
- Build the enablement layer: documentation, internal training, and sales/CS readiness
- Partner with data and engineering on the partnership-specific data schema and integration maps
- Set the strategy for what makes Customer Lifecycle a differentiator for Goose, and execute against it
- 6+ years in product management, with at least one role owning a strategic product area end-to-end
- Experience managing a strategic partnership or building product on top of a partner platform
- Strong project management experience comfortable running multiple workstreams across partner, internal, and customer-facing tracks
- Comfort interfacing with sales, CS, and customers directly this role is externally-facing, not an internal-only PM seat
- A track record of driving adoption of complex or multi-product suites
- Strong written communicator you'll be writing the docs that don't exist yet
- Comfortable in early-stage, ambiguity-heavy environments
- Experience in marketing attribution, lifecycle marketing, CRM, or reputation management
- Strong business acumen across product, commercial, and partnership dimensions not just product depth
- Experience with embedded or partner-built product modules
- Competitive salary & meaningful equity
- Health, Dental, and Vision Insurance: 85% coverage for employees, 60% for dependents
- Unlimited PTO (vacation, sick, personal, plus 5 company holidays)
- A high-trust, collaborative team that values learning, clear thinking, and shipping great software
- Plenty of opportunity to grow with the company
Languages
- English
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