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Senior Manager of Software Engineering: Site Reliability EngineeringJack Henry & Associates • New York, New York, United States
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Senior Manager of Software Engineering: Site Reliability Engineering

Jack Henry & Associates
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Apply Now

About

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human‑centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we’d love to meet you.
Enterprise Information Technology (EIT) organization is expanding, and we are seeking a Senior Site Reliability Engineer to help drive a major architectural modernization. In this role, you will move beyond traditional infrastructure maintenance to build a proactive, engineering‑led ecosystem across our large‑scale multi‑cloud and co‑location footprint.
Working closely with cross‑functional IT teams and business units, you will help design and implement standards for our hybrid cloud datacenter model. A primary focus of this position will be the architectural redesign, optimization, and migration of legacy on‑premises workloads into Google Cloud Platform (GCP), ensuring everything we build adheres to rigorous SRE principles.
Mission & Impact
Everything as Code: Drive repository‑led management across our public and private cloud environments to establish consistency and eliminate manual configuration drift.
Engineering over Toil: Heavily leverage Infrastructure as Code (IaC) to automate repetitive tasks, build smooth “paved roads” for product teams, and develop self‑healing systems.
SLO‑Driven Architecture: Help shift our operational focus from traditional component monitoring to user‑facing symptoms, defining meaningful SLOs and error budgets.
Modernization & Migration: Lead the technical execution of re‑architecting and redeploying on‑premises services into GCP, ensuring scalability, performance, and long‑term reliability.
This position may be worked remotely within the United States, with the exception of California.
This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H‑1B, PERM). All positions, regardless of location, may require an onsite interview or in‑person onboarding requirement to verify your identity.
What you’ll be responsible for:
Drive Infrastructure Modernization: Plan and lead the evolution of our large‑scale multi‑cloud and co‑location footprint, moving from legacy maintenance to a proactive, engineering‑led model.
Ensure Production Reliability: Establish SLOs, error budgets, and robust testing frameworks, ensuring all infrastructure‑as‑code (IaC) configurations and cloud solutions meet scalability and reliability standards before production release.
Evaluate Architectural & Cost Feasibility: Assess the practicality and financial efficiency of infrastructure initiatives, balancing technical requirements with GCP optimization and strategic cloud spend.
Foster Talent & SRE Culture: Provide consistent leadership, mentorship, and direction to Senior and Staff SREs; set clear objectives, champion a blameless culture, and guide professional career development.
Champion Technology Governance: Serve on Architecture and Technology Review Committees to advocate for SRE principles, hybrid cloud roadmaps, and standardized platform engineering practices.
Oversee Platform Architecture: Guide the availability, performance, and monitoring of the core technical architecture, ensuring robust user‑facing applications and back‑end systems.
Capacity Planning & Project Forecasting: Forecast long‑term infrastructure needs, manage resource allocation, and determine capitalization for major multi‑cloud migration projects.
Integrates Security & Compliance: Embed DevSecOps principles across the organization, ensuring all automated deployments and cloud environments adhere to strict security and data protection standards.
Industry Engagement: Participate in or prepare for relevant technology conferences and internal summits to stay ahead of modern infrastructure and SRE trends.
Perform other strategic leadership duties as assigned.
What you’ll need to have:
Minimum of 7 years of experience in cloud and hybrid datacenter operations with a focus on IaC and Site Reliability Engineering.
Minimum of 4 years of previous management experience.
What would be nice for you to have:
Bachelor’s degree in Computer Science, Information Technology, or Engineering.
Relevant industry certifications. Google Associate Cloud Engineer or Google Cloud Architect preferred.
Proficient in ArgoCD, GitOps, Terraform, and Ansible.
Familiarity with SQL and NoSQL databases.
Experience with OpenTelemetry tooling and alerting such as Prometheus, Grafana, ELK Stack, et al.
Extensive Experience with Site Reliability Engineering (SRE) principles, including but not limited to Service Level Objectives (SLO) and Service Level Indicators (SLI), TOIL Reduction, Automation, and Root Cause Analysis.
Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business – and our society – stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
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  • New York, New York, United States

Languages

  • English
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