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Junior IT Consultant / IT Helpdesk Support
- Antioch, California, United States
- Antioch, California, United States
About
We seek a responsible, energetic, self‑motivated individual with an entrepreneurial attitude capable of supporting Windows‑based networks in small to medium‑sized business environments.
Responsibilities
Possess strong analytical and technical skills, task management, helpdesk ticketing system proficiency, and detailed weekly time reporting.
Maintain excellent verbal and written communication while working with clients onsite and remotely via phone and email, ensuring professionalism and client satisfaction.
Demonstrate eagerness to learn new skills for growth within the firm.
Work remotely to maintain, monitor, and troubleshoot systems during and after work hours, requiring high‑speed internet.
Technical Skills
Experience troubleshooting Windows PCs, Apple Macs, Microsoft 365, printers, wireless setups, tablets, mobile phones, and related hardware/software in small business environments.
Knowledge of data and email security, intrusion detection, level 1 data recovery, and containment of malware or spyware outbreaks.
Qualifications
Certification in a technical or computer‑related field (full or partial).
3–5 years of PC and general IT experience, preferably with small‑business consulting.
Travel Requirement Approximately 30–40% local travel to client sites in northern Illinois suburbs and coverage in Wisconsin, Chicago Loop, and surrounding metro areas. Must have reliable transportation and reside within 50 miles of corporate office.
Compensation and Hours Competitive compensation with benefits. After‑hours and weekend project/helpdesk work as needed.
Application Requirements Must pass a criminal background check and competency/technical exams. Provide references and salary requirements. Phone or fax solicitations will not be accepted.
All personal information will be kept confidential in accordance with EEO guidelines.
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Languages
- English
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