Job Opportunities
Find jobs near you, whether onsite, hybrid, or remote.- Similar Jobs to: Service Desk Analyst
Inbound Service Desk Analyst
The Portfolio GroupManchester
Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support fo
IT Service Desk Analyst
DraxPrince George
IT Service Desk AnalystSalary Range: $60,000 - $70,000Location: Prince George, BCReady to be at the heart of a zero-carbon energy future? As an IT Service Desk Analyst at Drax, the purpose of this ro
Service Desk Analyst - Swedish Speaking
Sysco InternationalPortisheadJob DescriptionService Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Te
Service Desk Analyst - Swedish Speaking
Sysco InternationalBath & North East SomersetJob Description Service Desk Analyst - Swedish SpeakingUK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the
Service Desk Analyst - Swedish Speaking
Sysco InternationalTamworthJob Description Service Desk Analyst - Swedish SpeakingUK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the
Service Desk Analyst - Swedish Speaking
Sysco InternationalTamworthJob DescriptionService Desk Analyst - Swedish SpeakingUK and IrelandSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team
Service Desk Analyst - Swedish Speaking
Sysco InternationalPortisheadJob Description Service Desk Analyst - Swedish SpeakingUK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the
Service Desk Analyst - Swedish Speaking
Sysco InternationalWatfordJob Description Service Desk Analyst - Swedish SpeakingUK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the
Service Desk Analyst - Swedish Speaking
Sysco InternationalKingsburyJob DescriptionService Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Te
Service Desk Analyst - Swedish Speaking
Sysco InternationalPortisheadJob DescriptionService Desk Analyst - Swedish SpeakingUK and IrelandSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team
Clinical Applications Service Desk Analyst - 50% Travel
DeercreekseniorlivingNew York
Deercreekseniorliving is seeking a Clinical Applications Service Desk Resource to support healthcare operations by resolving issues with clinical applications. The role includes troubleshooting, custo
Onsite IT Service Desk Analyst - End-User & Hardware
Fenwick & WestSanta MonicaFenwick & West LLP is hiring a Temporary IT Service Support Analyst for their Santa Monica location. You will be responsible for providing first-line support for computer and network systems, ensuring
IT Service Desk Analyst II: End-User & Desktop Support
Macon-Bibb CountyMaconMacon-Bibb County is seeking an IT Service Desk Analyst II to provide assistance with troubleshooting end user and infrastructure support issues. The successful candidate will manage various IT respon
Clinical Service Desk
Sierra Systems, An Ntt Data CompanyNew YorkClinical Service Desk NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thi
Clinical Service Desk
NTT DATABowling GreenJob Title NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organi
Clinical Applications – Service Desk
DeercreekseniorlivingNew YorkOverviewThe Clinical Applications Service Desk Resource role is designed to support the use of clinical applications within our healthcare organization, helping operations utilize systems and identify
Information Technology Service Desk
PomeroyNew YorkWe have a remote Service Desk Technician for a long-term contract (with likelihood to extend). The Service Desk Technician provides high level technical assistance and support for employees to resolve
service and return desk associate
RONAAnjouAt RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities w
Service and return Desk Associate
RONA+EdmontonAt RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities w
Service Desk Engineer (alle*)
HÄVG Hausärztliche Vertragsgemeinschaft AGCologne
Gestalte mit uns die Zukunft der hausärztlichen Versorgung!Wir, die HÄVG Hausärztliche Vertragsgemeinschaft AG, sind Expertinnen und Experten für die innovative, IT-gestützte Umsetzung und das Managem
Service & Sales Representative (Front Desk)
New York Sports ClubUnited StatesJob TitleLocation 303 W. 145th Street, New York, NY, 10039, United States Base Pay $17.00 - $17.5 / Hour Job Category New York - Manhattan, Club Team, Front Desk Employee Type Non-Exempt Manage Others
Service & Sales Representative (Front Desk)
New York Sports ClubUnited StatesJob TitleLocation 23 West 73rd Street, New York, NY, 10023, United States Base Pay $17.00 - $17.5 / Hour Job Category New York - Manhattan, Club Team, Front Desk Employee Type Non-Exempt Manage Others
Service & Sales Representative (Front Desk)
New York Sports ClubUnited StatesJob TitleLocation 1637 Third Avenue, New York, NY, 10128, United States Base Pay $17.00 - $17.5 / Hour Job Category New York - Manhattan, Club Team, Front Desk Employee Type Non-Exempt Manage Others N
Service Cloud Business Analyst - Drive Service Excellence
Daikin ComfortWallerDaikin Comfort is seeking a Salesforce Business Analyst for Service Cloud in Texas. This role is integral in steering the Service Cloud strategy and enhancing customer service solutions through effect
Enterprise Service Desk Specialist, Mid
LeidosNew OrleansDescription Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportu
Inbound Service Desk Analyst
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
About
Job Purpose
We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance.
Hours of work
Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm
Day-to-day responsibilities:
Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries.
Required skills and experience
In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills.
Benefits
Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period On site Gym Bright Exchange perks
INDMANJ
51243LFR
The Portfolio Group are acting on behalf of our client in recruiting for this position
Languages
- English
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.