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Residential Operations & Customer Service ManagerSqueaky Clean Services • United States
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Residential Operations & Customer Service Manager

Squeaky Clean Services
  • US
    United States
  • US
    United States
Apply Now

About

Residential Operations & Customer Service Manager

Location: South St. Paul, MN Pay: Starting at $20/hour + Bonus Opportunities Schedule: MondayFriday, Morning Hours (Flexible Availability Required)

Squeaky Services is looking for a motivated, bilingual (English/Spanish) Residential Operations & Customer Service Manager to join our growing team. This position will start part-time with the opportunity to grow into a full-time role. We are looking for someone with strong customer service skills, excellent communication, and the ability to build positive relationships with both clients and employees.

Responsibilities:

  • Serve as the primary point of contact for residential cleaning clients.
  • Answer client calls, emails, and address customer concerns professionally.
  • Conduct customer follow-ups after cleanings.
  • Process customer payments and ensure accounts are up to date.
  • Request and manage customer reviews and feedback.
  • Schedule and coordinate residential cleaning appointments.
  • Support employee engagement and communication.
  • Assist with employee coaching, training, and problem-solving.
  • Help cover cleaning shifts when employees call off or additional support is needed.
  • Learn and understand all company cleaning procedures, chemicals, equipment, and supplies.
  • Conduct quality control checks and ensure company standards are met.
  • Perform follow-up calls and outreach to potential clients.
  • Assist with lead generation and sending marketing emails to prospective customers.
  • Create or coordinate a minimum of four social media posts per month highlighting residential services, customer success stories, cleaning tips, team highlights, and before-and-after results.
  • Gather photos, videos, testimonials, and content from completed projects for marketing purposes.

Requirements:

  • Bilingual in English and Spanish (required).
  • Previous customer service experience (required).
  • Leadership or management experience preferred.
  • Strong communication and organizational skills.
  • Comfortable handling customer and employee concerns.
  • Basic computer skills and ability to learn scheduling and CRM systems.
  • Valid driver's license and reliable transportation.
  • Willingness to perform cleaning tasks when necessary.

Benefits:

  • Starting pay of $20/hour.
  • Paid Time Off (PTO).
  • Growth opportunities within a rapidly expanding company.
  • Bonus opportunities tied to customer satisfaction, client retention, positive reviews, lead generation, social media content creation, and residential sales growth.
  • United States

Languages

  • English
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