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About
Job Description JOB SUMMARY This job actively prospects for new clients and business for the profitable sale of core and supplemental products for a business segment in an assigned plan, territory, geographic area or distribution channel. Responsible for building and managing a book of business and the business relationship as a strategic consultant for new accounts. Responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business.
ESSENTIAL RESPONSIBILITIES
Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.
Manage relationships at senior levels with clients by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
Other duties as assigned or requested.
EDUCATION Required
Bachelor's Degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
Preferred
None
EXPERIENCE Required
Three (3) or more years of selling experience in a healthcare environment
Preferred
None
LICENSES or CERTIFICATIONS Required
None
Preferred
None
SKILLS
Ability to speak publicly and extemporaneously on a variety of subjects
Presentation, communication and negotiation skills
Organizational skills and the ability to meet deadlines
Creativity and Innovation
Persistence & Resilience
Problem Solving
Influence
Language (Other than English): None
Travel Requirement: 50% - 75% Eastern Pennsylvania, West Virginia, Delaware, Eastern New York
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Remote/Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Frequently
Works primarily out-of-the office selling products/services (sales employees)
Always
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
EEO Statement Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
Pay Range Minimum: Pay Range Maximum: Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
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Languages
- English
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