Job Opportunities
Find jobs near you, whether onsite, hybrid, or remote.- Similar Jobs to: SFDC - Service Cloud Solutions Architect
SFDC - Service Cloud Solutions Architect
IntuitiveSunnyvaleJob Description Position SummaryWe are seeking a highly experienced Salesforce Service Cloud Architect to lead the design and implementation of scalable customer service and support solutions for the
Solutions Architects -Cloud Platform Solutions Architect
FIS Banking Solutions UK LimitedJacksonvilleSolutions Architects – Cloud Platform Solutions Architect Job Location: Jacksonville, FL. Design and implement scalable, high‑performance enterprise solutions that align with business objectives, ensu
Cloud Solutions Architect
L3Harris TechnologiesUnited StatesL3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest fo
Cloud Solutions Architect
EquifaxSt LouisWe are seeking a high-caliber Cloud Architect to lead the modernization of our technology landscape. In this role, you will be responsible for the end-to-end design and implementation of robust, cloud
Cloud Solutions Architect
Mashbot, Inc.DenverLead cloud migration, modernization, and infrastructure design for enterprise clients across AWS, Azure, and GCP. Cloud Denver, CO / Remote Full-time About the Role We're hiring a Cloud Solutions Arch
Cloud Solutions Architect
CompunnelAustinWe are seeking an experienced Cloud Solutions Architect to lead the design and implementation of enterprise cloud solutions. The ideal candidate will have deep expertise in Microsoft technologies, Azu
Cloud Solutions Architect
Robotics Prcocess Automation, LLCDallasWe are seeking a highly experienced Cloud Solutions Architect to join our growing cloud team. You will play a pivotal role in shaping the future of our cloud infrastructure, designing and implementing
Cloud Solutions Architect
Core OneUnited StatesJoin our team at Core One! Our mission is to be at the forefront of devising analytical, operational and technical solutions to our Nation's most complex national security challenges. In order to achi
Solutions Architect (Service Cloud Voice) - Contractor (Remote)
EmergencyMDNew YorkAbout Us At DX Foundation, donde no somos simplemente consultores de Salesforce - somos arquitectos del futuro digital. Nuestra misión es empoderar a los negocios para desbloquear el pleno potencial d
Cloud Solutions Architect 3
Cayuse HoldingsAustinOverview JOB TITLE:Cloud Solutions Architect 3CAYUSE COMPANY:Cayuse Civil Services, LLCLOCATIONHybrid in Austin, TXSALARY:$122,720.00-$176,800EMPLOYEE TYPE:Full-Time Salary ExemptTRAVELNoRELOCATIONNoE
Senior Cloud Solutions Architect
Adela TechnologiesNew YorkCompany Overview: Adela Technologies Inc. is a woman-owned small business (WOSB) specializing in delivering tailored IT solutions that empower organizations to achieve their digital transformation goa
Cloud Software and Solutions Architect
AgSourceUnited StatesCloud Software And Platform ArchitectThe cloud software and platform architect is responsible for defining and leading the end-to-end architecture of cloud hosted applications and the underlying platf
Azure & Terraform Cloud Architect - Lead Cloud Solutions
ManpowerGroup Global, Inc.WaterfordManpowerGroup Global, Inc. is seeking a Senior Cloud Architect – Azure & Terraform based in the United States, specifically in Town of Norway, Wisconsin. This role involves designing innovative cloud
Cloud Solutions Architect - M&A
CompunnelAlpharettaWe are seeking a Cloud Solutions Architect (M&A) to lead the technical integration and transformation of newly acquired companies into our cloud ecosystem. This role operates at the intersection of st
Senior AI & Cloud Solutions Architect
3CloudNew York3Cloud is seeking an experienced Solution Architect to lead architecture and technical strategies for Azure programs. This role involves guiding architecture decisions, mentoring senior architects, an
Azure & Terraform Cloud Architect - Lead Cloud Solutions
ManpowerGroup Global, Inc.ChandlerManpowerGroup Global, Inc. is seeking a Senior Cloud Architect – Azure & Terraform based in the United States, specifically in Town of Norway, Wisconsin. This role involves designing innovative cloud
Hybrid Cloud Solutions Architect: Azure & Multi-Cloud
Stratas Corporation, Inc.HamptonStratas Corporation, Inc. is seeking an experienced Solution Architect to design and deliver enterprise cloud application architectures. You will partner with various teams to ensure scalability, secu
Hybrid Cloud Solutions Architect: Azure & Multi-Cloud
Stratas Corporation, Inc.VirginiaStratas Corporation, Inc. is looking for an experienced Solution Architect to lead the design and delivery of enterprise cloud application strategies in Virginia. You will work with various stakeholde
IoT Cloud Solutions Architect Remote
CarrierNew YorkCarrier is looking for an IoT Consultant to support cloud projects and provide technical expertise. Located in Kennesaw, GA with remote options available, the candidate will manage installations, enga
Lead HPC & Cloud Solutions Architect
Dormont Manufacturing CompanyNew YorkDormont Manufacturing Co is seeking an experienced HPC Solution Architect Team Lead to direct the architecture and delivery of HPC and cloud infrastructure solutions. You will bridge technical experti
Senior Cloud Solutions Architect - Remote
Bright Vision TechnologiesBartlettBright Vision Technologies is seeking a Cloud Solutions Architect to design and govern cloud-native solutions across various domains. This position is 100% remote within the Continental United States
Oracle Cloud ERP Solutions Architect
InfosysHartfordInfosys Limited is seeking a talented professional to lead ERP architecture and customizations, particularly in Oracle Cloud applications. The role involves analyzing business processes, developing so
Senior AI & Cloud Solutions Architect
Travelers CanadaHartfordTravelers Canada in Hartford is seeking a Senior Application Digital Solution Architect to guide application architecture within their Enterprise Technology Solutions team. This hands-on role focuses
Cloud Solutions Architect
NewGen Technologies (Maryland)United StatesSponsor RoleThe Sponsor's office serves as an accelerator to the organization's mission through strategic investments, training, data science, commercial engagement, and data orchestration. The Sponso
Cloud Solutions Architect
Bright Vision TechnologiesUnited StatesBright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cuttin
SFDC - Service Cloud Solutions Architect
- Sunnyvale, California, United States
- Sunnyvale, California, United States
About
We are seeking a highly experienced Salesforce Service Cloud Architect to lead the design and implementation of scalable customer service and support solutions for the medical device industry. The ideal candidate will have deep expertise in Salesforce Service Cloud architecture, enterprise CRM transformation, and customer support operations, along with hands‑on experience leading complex implementation programs.
This role requires a strong technology leader who can partner with business stakeholders to modernize customer support processes, improve agent productivity, enhance customer experience, and deliver scalable enterprise solutions integrated with multiple business systems.
Key Responsibilities
Lead architecture, design, and implementation of enterprise Salesforce Service Cloud solutions.
Partner with customer support, technical support, field service, quality, training, and commercial operations teams to define business requirements and scalable CRM solutions.
Design and implement solutions leveraging:
Case Management
Omni-Channel Routing
Knowledge Management
Entitlements & SLAs
CTI / Telephony Integration
Digital Engagement
Customer Communities / Experience Cloud
Chatbots and AI‑powered support
Email-to-Case and Web-to-Case
Service Console
Define enterprise architecture standards, integration frameworks, and data governance strategies.
Lead discovery sessions, solution workshops, architecture reviews, and roadmap planning.
Provide hands‑on technical leadership for Salesforce configuration, customization, integrations, and deployment activities.
Design integrations with ERP, product management, entitlement systems, field service, and enterprise platforms.
Collaborate with business leaders to improve customer support KPIs including case resolution time, customer satisfaction, and agent efficiency.
Ensure solutions align with compliance and validation requirements within regulated medical device environments.
Mentor developers, administrators, architects, and business analysts on Salesforce best practices.
Support release planning, DevOps processes, environment strategy, and governance.
#J-18808-Ljbffr
Languages
- English
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.