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Desktop Support Lead
- Wilmington, North Carolina, United States
- Wilmington, North Carolina, United States
About
Key Responsibilities
Provide Level 3 support for complex endpoint and workplace technology issues.
Lead EUC infrastructure planning, implementation, and optimization.
Manage endpoint security, compliance, and device governance.
Design and maintain endpoint management strategies.
Drive automation and self-service initiatives.
Lead major incident resolution and root cause analysis activities.
Coordinate desktop engineering, software packaging, and deployment projects.
Define and monitor operational KPIs and service improvement plans.
Manage vendor relationships and hardware lifecycle programs.
Mentor support engineers and establish technical standards.
Participate in audits, compliance reviews, and risk assessments.
Required Skills
Advanced experience with endpoint management and modern workplace technologies.
Strong knowledge of Microsoft Configuration Manager, Microsoft 365, Endpoint security and compliance management.
Strong stakeholder management and leadership skills.
Experience managing enterprise‑scale EUC environments.
Experience & Qualification
Bachelor's degree in IT, Computer Science, or related discipline.
4-6+ years of EUC/Desktop Support experience.
Advanced technical certifications preferred.
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Languages
- English
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