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Design Software Support Agent
- Virginia Beach, Virginia, United States
- Virginia Beach, Virginia, United States
About
Position summary The Design Software Support Agent within the Design Center of Excellence (DCOE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley ) across the enterprise. The agent will also analyze and resolve userdesignsoftwareissues ina timelyandaccuratefashion.
Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification.
Essential Functions and Responsibilities
Assist, implement, andmaintainpolicies, procedures,andassociated plans fordesignsoftware administration.
Assistin migratingprojects to newersoftwareversions ofdesignapplications as needed.
Set up, configure, andstartdesignsoftware, suggestappropriate hardware, and address relevant requirements.
Assistusers by providingtechnical supportand troubleshootingwithindesign applications.
Assistwith enforcement ofdesignstandardsandbest practices,regardinglayering, dimensioning, text annotations, BIM/CIM, andadherence to client standards.
Assistwithpreparation oftraining sessions and teaching materials foradvancing knowledge throughout the organization.
Nonessential Functions and Responsibilities
Perform other related duties as assigned
Required Experience Certificationor equivalent working experiencein industry-standard design software, or an degree in engineering, Information Technology, or a design-related field
2 yearsminimumexperiencewith Autodesk Civil 3D, Bentley Open X Design products or other engineering, architecture or construction software packages.
Working knowledge of design and plan preparationprocedures, best practices, and tools.
Preferred Experience Experience with Autodesk Revit, various Autodesk products,OpenRoadsDesigner, OpenBridgeModeler, or various Bentley products
Associate or bachelor’s degree in engineering, architecture, computer science, technology, or related field.
Proficiency in Bentley and/or Autodesk CADD products
Proficiency in ProjectWise and/or Autodesk Construction Cloud(ACC)
Working Conditions Work is performed in a general office environment. It is generally sedentary but may require occasional standing and walking. The lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.
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Languages
- English
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