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Service ManagerSiddons-Martin Emergency Group • Houston, Texas, United States
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Service Manager

Siddons-Martin Emergency Group
  • US
    Houston, Texas, United States
  • US
    Houston, Texas, United States
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About

Service Manager

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits:

Medical (PPO & HDHP options), Company HSA match, Dental, Vision, Short-Term Disability, Accident and Hospital Indemnity Insurance, Telehealth, Voluntary Life Insurance, Voluntary Critical Illness Insurance

401K with Employer Match

Employee Stock Ownership Program

Paid Holidays and Paid Time Off

4 Weeks Paid Parental Leave

Paid Training & Safety Equipment

Company Paid Benefits:

Basic Life & AD&D, Critical Illness Insurance, Long-Term Disability, Employee Assistance Program, Verizon Wireless Company Discount (eligibility requirements)

Summary:

Unless otherwise specified, the Service Manager is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company's mission statement, to company profitability and 100% customer satisfaction.

Duties and Responsibilities

  • Enforce all company policies as defined in the Company Handbook
  • Overall supervision and direction of service staff
  • Delegation of daily business functions and duties and follow up to ensure they are achieved
  • Direct customer interaction and employee development
  • Maintain clean and safe facility including offices
  • Maintain neat and professional personal appearance at all times
  • Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
  • Implementation of company processes and procedures as defined in the operations manual
  • Customer retention and new business development (Routine visits to customer locations)
  • Initiate and participate in morning meetings with service staff to plan the day
  • Interact with sales staff to offer service support during presentations and trade shows
  • Follow up during and after service is delivered to ensure customers are well informed and satisfied
  • Review all final invoices for correctness before billing customer
  • Perform quarterly/yearly employee reviews with service staff as directed in the company operations manual
  • Substitute duties of the Assistant Manager position in his/her absence
  • Maintain accurate and legible company designed reports and paperwork
  • Notice and report potential problem areas to management before they arise
  • Maintain a successful working relationship with Pierce Manufacturing personnel
  • Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

Qualifications:

  • Experience within Fire and Emergency related industry
  • Proven track record of success
  • Excellent communication skills both verbal and written
  • Exceptional organizational methods
  • Possess exceptional leadership and motivational skills
  • Dedication to customer service and business success
  • Ability to engage in and maintain positive relationships with employees and customers
  • Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
  • Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
  • Prior leadership and management experience required

Education and/or Experience:

  • High School Diploma or GED
  • Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
  • 5 Plus years with experience in an automotive service related industry
  • Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations:

  • EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

  • Houston, Texas, United States

Languages

  • English
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