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Supervisor Inbound SalesSearch Solution Group • United States
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Supervisor Inbound Sales

Search Solution Group
  • US
    United States
  • US
    United States
Apply Now

About

Job Overview Search Solution Group is seeking a Supervisor Inbound Sales on behalf of our client, a major equipment rental and sales provider.
The Supervisor Inbound Sales is responsible for leading and supporting a team of Reservation Specialists to ensure exceptional customer service, operational efficiency, and compliance with company policies and procedures. This role plays a critical part in managing daily call center operations, coaching team members, resolving customer issues, monitoring performance metrics, and driving continuous improvement initiatives. The ideal candidate is a strong leader with industry experience, excellent communication skills, and a customer-focused mindset. Key Responsibilities
Team Leadership & Supervision
Supervise Reservation Specialists and support the Contact Center Management team in daily operations. Monitor phone service levels, staffing schedules, attendance, breaks, and overall workforce management. Provide guidance and support for day-to-day issue resolution and customer escalations. Measure employee performance using established key performance indicators (KPIs). Identify training opportunities and provide coaching to improve team performance. Cross-train team members to strengthen operational flexibility and understanding of departmental interdependencies. Coordinate training programs and ensure compliance with company policies, procedures, and regulatory requirements. Operations & Process Improvement
Collect, analyze, and report departmental productivity and performance metrics. Assist with developing and implementing process improvements to increase efficiency and service quality. Support management by providing operational insights and industry trends gathered through customer interactions. Ensure adherence to corporate standards, policies, and business conduct requirements. Customer Support & Escalation Management
Provide second-level customer support and problem resolution for complex issues. Evaluate customer requests, large projects, rollouts, and bid opportunities and assign them appropriately. Ensure customer commitments are met while maintaining high service standards. Support special customer initiatives and coordinate with internal teams to deliver effective solutions. Requirements Include
Education
Bachelor's Degree preferred. Equivalent industry experience may be considered in lieu of formal education. Experience
Minimum of 5 years of industry experience or equivalent combination of on-the-job and in-house training. Previous leadership, supervisory, or team management experience preferred. Experience in equipment rental, sales, reservations, customer service, or contact center operations is highly desirable. Skills
Strong leadership, coaching, and team development abilities. Excellent communication and interpersonal skills. Strong organizational and time-management skills. Effective problem-solving and decision-making capabilities. Ability to multitask and prioritize in a fast-paced environment. Strong analytical and mathematical reasoning skills. Proficiency with Microsoft Excel, Word, and PowerPoint. Experience using CRM, reservation, or call center management systems preferred. Certifications
No specific certifications required. Industry-related certifications are considered a plus. Knowledge
Understanding of equipment rental and sales operations. Knowledge of customer service best practices and escalation management. Familiarity with performance measurement and KPI tracking. Working knowledge of business operations, contact center processes, and workforce management. Understanding of company policies, procedures, and code of business conduct. Key Competencies
Customer Focus Leadership and Team Development Accountability and Ownership Communication and Collaboration Results Orientation Problem Solving and Critical Thinking Adaptability and Flexibility Integrity and Ethical Decision-Making Attention to Detail Continuous Improvement Mindset Proactive and Positive Attitude Teamwork and Relationship Building How to Apply To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to info@ssgresume.com . Please ensure to include your resume and any other relevant documents or information that showcase your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application. Company Overview Company Industry:
Machinery
Location:
Charlotte, NC Equal Opportunity Employer Statement Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team. Disclaimer Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.
  • United States

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  • English
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