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Information Technology Manager (Shared Services)Shore Hotel • Santa Monica, California, United States
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Information Technology Manager (Shared Services)

Shore Hotel
  • US
    Santa Monica, California, United States
  • US
    Santa Monica, California, United States
Apply Now

About

Title Information Technology Manager (Shared Services)
Department IT Department
Employment Status Exempt, Full Time, Regular ($80,000 annually)
Supervisor Director of Information Technology
Supervises None
The Information Technology (IT) Manager is responsible for managing functional technology hardware and software to provide operational support and leadership, ensuring compliance with security protocols, protecting data, and optimizing computer systems to meet the unique needs of the company. The IT Manager is expected to be available 24/7 and to meet project demands at any time or location. Responsibilities include troubleshooting computers, applications, and assisting guests and departmental staff, and thinking creatively to solve challenges.
Essential Duties
Ensure best practices and standard operating procedures are maintained, especially with software licensing, systems security, and IT audit compliance.
Maximize the use of company IT systems to provide the best service to guests, implementing updated software and hardware within standards.
Maintain a full hardware register and inventory files.
Respond to client inquiries, greet clients, and conduct property tours to promote and sell facilities and services.
Provide hands‑on training for HOTSOS, Rex, and Oasis Systems.
Diagnose and restart mainframe computer system malfunctions and use extensive computer knowledge as needed.
Collaborate with guests and assist with technical challenges during guests' stays, including multi‑user environments.
Respond promptly and professionally to helpdesk tickets.
Troubleshoot day‑to‑day issues across all departments and maintain company systems such as Opera, Hotsos, Micros, Outlook, and printing.
Work closely with IT and Engineering staff on system maintenance, development, and training.
Complete termination, crimping, toning, and wiring of analog and CAT/Jack cables.
Maintain ample knowledge of Microsoft products, including Windows and Office.
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations; write reports, business correspondence, and procedure manuals; present information to managers, clients, and the public.
Stay alert with quick reasoning and interpret company policies and procedures accurately.
Coordinate vendors and in‑house departments regarding technology‑related materials for setup and configuration.
Maintain regular and on‑time attendance and adhere to company Standard Operating Procedures (SOPs).
Speak to staff, community, and business groups about effective technology use, building partnerships with vendors, staff, departments, and properties.
Prepare information, how‑to guides, and support materials for the Director of Technical Operations.
Coordinate and perform technical work and provide assistance to staff, guests, and vendors, ensuring a reliable and stable technology infrastructure for all properties.
Work independently on assigned tasks and projects, ensuring proper follow‑up and that systems are working before leaving a job site.
Demonstrate leadership, guest‑service excellence, technical ability with applications, upgrades, and varied software programs.
Job Qualifications & Competencies Proven success in the following job competencies:
Honesty: Honest, direct, factual communication with internal and external customers.
Collaboration: Builds supportive, nurturing, service‑oriented relationships; resolves problems collaboratively and remains open to new ideas.
Integrity & Loyalty: Acts with high ethics, decisions in the company’s best interest, keeps commitments, and upholds organizational values.
Humble: Treats all employees with respect, without arrogance or coercion, and equally regardless of position.
Innovation: Constantly seeks best practices, displays original thinking, meets challenges with resourcefulness, and develops innovative approaches.
Analytical: Detail‑oriented, proficient in editing and analyzing large volumes of complex numerical data.
Flexible: Considers others’ viewpoints, adapts to changes, manages competing demands, and modifies approaches to fit situations.
Problem Solving: Uses a professional, neutral and diplomatic approach.
Interpersonal: Customer‑focused relationship building and effective interaction with all employee levels.
Diversity: Strong commitment to diversity and equality.
Communication: Strong verbal, written, and presentation skills.
Multi‑Tasking: Operates under pressure, delivers results, meets tight deadlines, and achieves targets.
Experience
At least 4 years of IT experience in a hotel (preferred).
Supervisory experience required for project completion.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Office 365 integration and administration.
Experience in Opera, MICROS, Oracle, and related hotel applications.
Experience with Mitel, Oasis, Saflok, Inncom, Vincard, and other guest‑services and hotel applications.
Education
Bachelor’s degree in business, management, hospitality, IT, or equivalent of 4 years relevant work experience.
Working Conditions & Physical Work Demands
Ability to sit and work at a computer keyboard for extended periods.
Ability to stoop, kneel, bend, and reach daily.
Regular and on‑time attendance critical.
Hours may occasionally exceed 40 per week.
Ability to stand during shifts.
Use hands to lift tools and operate mechanical parts.
Lift or move up to 10 pounds, occasionally up to 50 pounds.
Exposure to extreme cold and heat; must adapt.
Professional Development
Meet regularly with the Director of IT to share ideas, experiences, and resources.
Consult with the Director of IT regarding supervisory and management skill development.
Keep abreast of computing technology.
Remain focused and patient during development.
Accept constructive criticism and use it for growth.
Other
Other duties as assigned.
Company Benefits
Medical, Dental, and Vision Insurance for eligible employees.
Company‑paid life insurance of $25,000 for eligible employees.
Matching 401(k) Retirement Savings Plan (up to 5% of employee contribution).
Seven paid holidays.
Sick pay when eligible.
Company‑paid parking.
Employee Assistance Program (EAP).
Employee Recognition Programs.
Employee Referral Incentive Program.
Transportation allowance.
Dry cleaning services (up to 10 pieces per week).
Background Check & Equal Opportunity Our post‑offer background check process includes a background check with HireRight and a drug screen. We participate in E‑Verify. We are an Equal Opportunity Employer.
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  • Santa Monica, California, United States

Languages

  • English
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