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Sr. Program Manager , Recruitment Operations Center (ROC)
AmazonSeattle
Sr. Program ManagerThe Recruiting Operations Center (ROC) organization is seeking a Sr. Program Manager to own and drive program governance and operational execution across the unified ROC structure.
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Sr. Program Manager , Recruitment Operations Center (ROC)
- Seattle, Washington, United States
- Seattle, Washington, United States
About
The Recruiting Operations Center (ROC) organization is seeking a Sr. Program Manager to own and drive program governance and operational execution across the unified ROC structure. You will be responsible for two key work streams. The first, ROC-Level Program Governance, encompasses bi-weekly portfolio reviews, status consolidation, capacity tracking, and executive reporting for Amazon Talent Acquisition leadership. The second work stream supports the Analytics teams by driving operational execution, including intake management, prioritization, progress tracking, and dependency management across stakeholders.
Success in this role requires exceptional organizational rigor, structured thinking, excellent written and verbal skills, and the ability to operate across a complex stakeholder landscape without direct authority. You must be comfortable facilitating cross-team alignment, managing competing priorities across multiple simultaneous work streams, and driving clarity in environments with high intake volume and shifting dependencies. You are data-driven, process-oriented, and skilled at building mechanisms that create sustained visibility and accountability. Your communication style is clear, concise, and tailored to your audience, whether consolidating status for director level reviews or coordinating sprint execution with technical teams.
Key job responsibilities:
- Program Governance & Executive Reporting
- Own and drive bi-weekly portfolio reviews across ROC, consolidating status, risks, and capacity data for Amazon Talent Acquisition leadership
- Establish and maintain executive reporting mechanisms that provide consistent, high-quality visibility into program health and delivery progress
- Track and report on capacity utilization across TPM and PM teams, identifying allocation gaps and recommending trade-offs
- Process Improvement & Scalability
- Identify and implement process improvements that reduce operational overhead and improve delivery predictability
- Standardize program management workflows to ensure consistency and reduce ad hoc coordination
- Develop and maintain operational documentation, SOPs, and reporting templates that enable self-service visibility
- Stakeholder Management & Communication
- Operate across Tech and Program teams, facilitating alignment and driving consensus among diverse technical and business stakeholders
- Proactively escalate risks, blockers, and misalignments to maintain momentum and avoid late-stage surprises
- Build trust through consistent delivery, transparent communication, and reliable follow-through
A day in the life
In this role, you will serve as the operational backbone of the ROC organization. On a typical day, you may facilitate a portfolio review with cross-functional leadership, triage and prioritize incoming intake requests for the Analytics teams, coordinate dependency resolution across partner teams, consolidate status updates into executive reporting, and drive sprint planning to ensure delivery commitments are on track. You will operate at the intersection of strategy and execution, ensuring that governance mechanisms run smoothly while operational teams maintain focus on their technical roadmap.
Languages
- English
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