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Systems Administrator
- Lake City, Florida, United States
- Lake City, Florida, United States
About
Responsibilities
Provide first- and second-level troubleshooting and break/fix support for end users, desktops, laptops, and peripherals
Handle user onboarding and offboarding, including account provisioning, hardware setup, and access changes
Support and monitor HPE SimpliVity hyperconverged infrastructure, escalating complex issues as needed
Maintain and troubleshoot printers and printing infrastructure
Support VoIP phone systems and resolve telephony issues
Assist with networking tasks, including basic switch, Wi-Fi, and connectivity troubleshooting
Own Epicor Kinetic ERP support and grow into the organization’s subject matter expert, advancing from day-to-day user support to advanced troubleshooting, configuration, and system administration
Support network security practices and help maintain a secure environment
Perform and monitor system backups, verifying integrity and supporting recovery as needed
Use modern AI and productivity tools to work more efficiently and help improve team workflows
Assist with remote support issues across the broader Ballymore Safety Group as needed
Schedule and Travel
Occasional on-call availability, including early morning hours, to support production and operations; issues are infrequent, typically arising only once or twice a year
Occasional travel between the Lake City and Bloomington offices
Qualifications
3–5 years of IT support experience, including 1–2 years in a systems administrator role
Hands-on experience with hyperconverged server infrastructure (HPE SimpliVity strongly preferred)
Working knowledge of Windows desktop and server environments
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Exposure to network security concepts and best practices
Experience with backup and recovery processes
Familiarity with AI and modern technical tools (Claude, ClickUp, Azure, GitHub, and similar)
Commitment to becoming the subject matter expert for Epicor Kinetic, owning advanced support for the platform; prior Epicor experience strongly preferred
Strong troubleshooting skills and a customer-service mindset
Ability to work onsite full-time and lift/move IT equipment as needed
People Skills
Excellent communication skills, with the ability to explain complex technical concepts in simple, clear language
A patient, approachable manner that puts users at ease and builds trust
Comfort working directly with employees across all departments and experience levels
Nice to Have
Prior experience with a help desk or IT ticketing system
Experience supporting VoIP platforms
Prior Epicor Kinetic experience
CompTIA A+, Network+, or similar certifications
Experience in a manufacturing or industrial environment
Requirements
Entirely on-site
M-F 8 am - 4:30 pm
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Languages
- English
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