Job Opportunities

The Program Manager, SAMOSHEL will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program. Selected candidate will work Sunday-Thursday 4:30pm-12:30pm with the ability to flex their schedule to accommodate oversight of staff working swing and overnight weekdays and all weekend shifts.

Essential Duties & Responsibilities

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principles
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
• Provide guidance to staff, ensuring that they are able to implement appropriate interventions to reduce barriers
• Promote opportunities to support critical thinking among team members
• Provide crisis intervention and triage services
• Work with the Director to ensure that the physical site is well-maintained and safe
• Ensuring all required Postings are within the facilities
• Provide training and welcome to all new staff during on-boarding
• Conducting facility walk-through to identify health and safety concerns.
• Provide oversight of the daily operations of the shelter, including scheduling of staff and making sure that all shifts are appropriately covered
• Work with the management team to provide on call coverage for emergencies
• Develop expert knowledge of the documentation required by the agency and the funders
• Ensure compliance with documentation standards, including electronic databases and paper charts, and ensure timely documentation submissions by conducting weekly audits of client charts and HMIS Data.
• Work with housing department and city partners to ensure most vulnerable are being matched to best fit housing options

Qualifications

1. Bachelor's Degree in Social Work, Psychology or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus
2. Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals who have a history of homelessness, mental illness, or are dually diagnosed
3. At least two years of leadership/management experience preferred in an Interim Housing site preferred
4. Minimum of two years' experience providing Case Management services to homeless population required
5. Skilled in non-violent crisis intervention
6. Demonstrated knowledge of issues faced by the population served
7. Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
8. Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
9. Current, valid California Driver's License with an acceptable driving record
10. Ability to provide some evening and weekend hours to ensure continuity of care
11. On-call 24/7 a requirement
12. Proficient in Microsoft Word, Outlook, Excel, and database applications
13. Able to obtain and maintain CPR/1 st Aid certification

Work Environment

1. Field (may need to travel) and indoor office environment
2. On occasion, walk or drive to different local sites
3. Regularly required to sit, stand, bend and occasionally lift or carry up to 20 pounds
4. Will necessitate working in busy and at times loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. May need to bend, stoop, twist, and sit throughout the day
7. Able to thrive in a work environment emphasizing teamwork and collaboration
8. Respond in a timely manner in all aspects of communication
9. Work with minimal supervision
10. Perform other duties as assigned

Responsibilities Common To All Agency Employees

1. Maintain a safe work environment and confidentiality at all times
2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
3. Organize and prioritize multiple activities to meet all external and internal deadlines
4. Maintain a professional demeanor that reflects positively on the agency
5. Demonstrate respect and courtesy toward others

Expected Behaviors Of All Staff

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.