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User Experience Design ManagerMasterCard • O'Fallon, Missouri, United States
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User Experience Design Manager

MasterCard
  • US
    O'Fallon, Missouri, United States
  • US
    O'Fallon, Missouri, United States
Apply Now

About

User Experience Design Manager Mastercard Digital Labs is seeking an experienced user experience designer to join our customer‑facing global innovation services team. The role involves rapid prototyping, piloting, and designing innovative solutions for Mastercard’s global Fortune 500 customers, integrating AI tools and emerging technologies into design workflows. Role Travel with engineers and creatives to deliver innovation events at client sites across the US and occasionally internationally, with 15–20% travel required. Understand the client and their customer, define the problem to be solved, and decide on the best design approach for each event. Create sketches, flows, wireframes, visuals, and/or high‑fidelity prototypes as needed to collaborate with clients and the Digital Labs team. Explore how AI‑generated content, assets, and prototyping tools can enhance speed and quality of deliverables. When not traveling, research and prepare materials for upcoming events and finalize deliverables after events, leveraging AI tools for research synthesis, content generation, and rapid visual exploration. Support longer‑term engagements such as UX expert reviews, heuristic assessments, detailed design iterations, and pilot build‑outs. Contribute to the team’s AI adoption by identifying new tools, sharing best practices, and helping establish responsible AI workflows. Desired Skills Experience in a UX designer role, preferably with mobile applications. Experience presenting designs and explaining design decisions to stakeholders and clients. Experience working closely with developers and product owners and ability to help drive consensus among differing viewpoints. Ability to work quickly, independently, accept feedback, direction, and shifting priorities graciously. Experience with design thinking or other innovation/user‑experience design and ideation methodologies; facilitation of design exercises a plus. Experience creating and/or using a variety of design artifacts such as personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes. Experience with common UX design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc. Familiarity with AI‑powered design and productivity tools such as ChatGPT, Copilot, Claude, or similar platforms. Curiosity and willingness to experiment with new AI tools and integrate them into everyday design practice. Strong visual design skills and passion for creating compelling, intuitive, and beautiful interfaces. Experience with print design, illustration, and/or visual identity a strong plus. Experience in both start‑up and corporate environments a plus. Experience designing chat, voice, or retail interactions a plus. EEO Statement Mastercard is a merit‑based, inclusive, equal‑opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. Benefits Mastercard benefits for full‑time employees generally include medical, prescription drug, dental, vision, disability, life insurance; flexible spending and health savings accounts; paid leave (including 16 weeks new parent leave and up to 20 days bereavement leave); 80 hours paid sick and safe time; 25 days vacation and 5 personal days; 10 U.S. observed holidays; 401(k) with company match; deferred compensation for eligible roles; fitness reimbursement or on‑site facilities; tuition reimbursement; and more. Pay Ranges O’Fallon, Missouri: $130,000 – $221,000 USD Arlington, Virginia: $150,000 – $254,000 USD Atlanta, Georgia: $130,000 – $221,000 USD Boston, Massachusetts: $150,000 – $254,000 USD Chicago, Illinois: $130,000 – $221,000 USD
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  • O'Fallon, Missouri, United States

Languages

  • English
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