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Bilingual Quality Assurance & Customer Experience LeadASM Research, An Accenture Federal Services CompanyRaleigh, North Carolina, United States
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Bilingual Quality Assurance & Customer Experience Lead

ASM Research, An Accenture Federal Services Company
  • US
    Raleigh, North Carolina, United States
  • US
    Raleigh, North Carolina, United States

About

ASM Research, An Accenture Federal Services Company, is seeking a Quality Analyst to monitor customer interactions and analyze feedback to enhance customer experience. The role involves developing quality improvement plans and collaborating with teams and vendors. Ideal candidates have 8+ years in call centers, possess strong analytical and problem-solving skills, and an Associate’s Degree or equivalent experience. The position is located in Raleigh, North Carolina and is vital for maintaining quality standards.
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  • Raleigh, North Carolina, United States

Languages

  • English
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