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Network & Systems Administrator/ First Level Support
- Charlottesville, Virginia, United States
- Charlottesville, Virginia, United States
About
Key Responsibilities Network Administration & Security
Manage, monitor, and maintain LAN, WAN, VPN, wireless, and cloud-connected networks.
Implement and enforce network security controls, including firewalls, IDS/IPS, Access Control Lists, and network segmentation.
Perform security monitoring using SIEM tools, log analysis, and packet inspection.
Work with third party to conduct routine vulnerability assessments and assist with remediation efforts.
Maintain and update network hardware and firmware (switches, routers, firewalls, access points).
Manage user authentication systems, including MFA, certificates, and privileged access.
Assist in incident response, including investigation, documentation, and corrective actions.
Maintain accurate network documentation, diagrams, and security policies.
Disaster recovery protocols.
First-Level Support
Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
Troubleshoot and resolve basic network, connectivity, and hardware issues.
Analyze and recommend purchases, upgrades, and disposals of IT equipment such as desktop computers and laptops.
Assist users with workstation setup, software installation, and basic configuration.
Clean discontinue devices of any proprietary information and dispose of properly, including proper asset disposal forms as assets are removed from inventory.
Provide support for user account management, password resets, and access requests.
Deliver clear, friendly communication to ensure a positive support experience.
Keep inventory of computers, printers, monitors, tablets, company cell phones, IT related assets.
Manage this inventory as related to asset tags, maintenance, support contracts, asset disposals, etc. as needed.
Technical Environment Overview We have a Microsoft Windows network, leveraged by Active Directory, with Microsoft 365 business software. Devices attach to this network via direct ethernet connections, secure wireless access points, or remotely via the internet. This network interfaces in a Wide Area Network with several applications and products:
IBM iSeries with legacy ERP software coded in RPG & accessed via IBM iAccess for Windows
Sage MAS 500 Accounting Suite
M-LINX Mobile Route Delivery system
Textile industry specific software such as Colmac soil counting system
Limited number of Apple produces
Required Qualifications
Experience as a Network Administrator, IT Support Technician, or similar role.
Strong understanding of network security principles, including threat detection and secure network design.
Hands-on experience with firewalls (Ubiquity, Cisco), switches, and VPN technologies.
Familiarity with SIEM tools, network monitoring platforms, and packet analyzers.
Solid knowledge of TCP/IP, DNS, DHCP, VLANs, and routing fundamentals.
Experience providing first-level technical support in a helpdesk or service desk environment.
Strong troubleshooting, communication, and documentation skills.
Soft Skills
Customer-focused mindset with patience and professionalism.
Strong analytical and problem-solving abilities.
Ability to prioritize tasks in a fast-paced environment.
Team-oriented with a willingness to learn and grow.
Why This Role Matters This position ensures that our network remains secure and resilient while providing employees with the support they need to stay productive. You'll play a key role in both protecting our infrastructure and keeping our daily operations running smoothly.
Mohenis Services, Inc. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Languages
- English
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