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Lead Veterinary ReceptionistThe Animal Hospital • Brookville, Ohio, United States
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Lead Veterinary Receptionist

The Animal Hospital
  • US
    Brookville, Ohio, United States
  • US
    Brookville, Ohio, United States
Apply Now

About

Lead Customer Service Representative Jefferson Animal Clinic Brookville, Pa 15825 Summary: We are looking for a Lead Receptionist to join our growing team. This individual will be an integral part of the development of client relationships and will assist the Hospital Manager, Medical Director, and Lead Veterinary Technician in ensuring efficient hospital operations. Our ideal candidate will foster positive cross-departmental relationships. We believe in a Whole Person Approach when it comes to our veterinary teams. This includes a living wage for all hospital Team Members, best-in-class benefits, mental health support, and continuous education. Investing in our teams and sharing the growth that they are instrumental in driving are top priorities, which is why every Team Member is eligible to participate in our revenue sharing program as well. All positions come with growth opportunities - whether you are seeking skill development to advance your career or to build additional capacity to better service your community, we custom tailor plans for each Team Members career journey. Job Responsibilities:
Oversee process of patient admissions and discharges Ensure that hospital flow is efficient and effective Collaborate closely with Lead Veterinary Technician, Hospital Manager, and Medical Director to determine opportunities for operational improvements Train all new reception Team Members Maintain strong understanding of veterinary products and medications, including prescription medications, veterinary diets, over-the-counter medications, and supplements Work with the Hospital Manager to review and respond to client concerns Checking patients in, discharging patients, invoicing Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments
Answer phone calls which may include answering questions, scheduling appointments, and recording messages for doctors and staff
Handle incoming and outgoing mail and email
Enter data into computerize billing program
Retrieve prescriptions
Assist with pet supply purchases such as food, supplements, and grooming items
Maintain the cleanliness of waiting room
Retail sales
Must be able to lift 50 pounds, stoop, bend, and stand on feet for long periods Other duties as assigned Skills / Qualifications:
High School Diploma or relevant education and work experience
Exceptional verbal and written communication skills
Customer Service
Organizational Skills
Tech Savvy
Team oriented
All Full Time Team Members are eligible for benefits, including:
Competitive base pay plus revenue share bonus program! Best-in-class medical, vision, and dental insurance Short-term and long-term disability Life insurance 401k with match Paid time off Free continuing education Mental health support And more!
  • Brookville, Ohio, United States

Languages

  • English
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