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- East Orange, New Jersey, United States
- East Orange, New Jersey, United States
About
This is a great opportunity for someone who enjoys building customer relationships, delivering exceptional service, and being part of a fast-paced, team-oriented environment within the plumbing supply industry.
The Inside Sales Representative will support customers by phone, email, and in person, assisting with product selection, processing orders, maintaining existing accounts, and identifying new sales opportunities. This role plays a key part in driving sales growth while ensuring an outstanding customer experience.
Primary Responsibilities
Develop and maintain relationships with new and existing customers
Process customer orders, quotes, and inquiries accurately and efficiently
Recommend products and services based on customer needs
Follow up on leads, quotes, and outstanding orders
Maintain product knowledge, pricing, and promotional information
Coordinate with warehouse, purchasing, and delivery teams to ensure timely order fulfillment
Resolve customer concerns and provide solutions in a professional manner
Meet or exceed sales goals and performance expectations
Maintain accurate customer records within sales systems
Assist with inventory checks, pricing updates, and product availability inquiries
Source and order special orders, parts, tools, equipment, and other items needed for the business
Qualifications
High school diploma or equivalent required
Previous sales, customer service, or inside sales experience preferred
Strong communication, negotiation, and interpersonal skills
Basic computer proficiency and experience with CRM or POS systems preferred
Ability to multitask and work in a fast-paced environment
Strong organizational and problem-solving skills
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Languages
- English
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