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Customer Service AssociateWorld Outdoor Emporium, Inc - Wentzville • Wentzville, Missouri, United States
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Customer Service Associate

World Outdoor Emporium, Inc - Wentzville
  • US
    Wentzville, Missouri, United States
  • US
    Wentzville, Missouri, United States
Apply Now

About

Heritage Landscape Supplyis seeking a self-motivated, customer service-oriented individual for a Counter/Customer Sales Associate.

This full-time position will focus on order entry at the sales counter with other related warehouse duties such as stocking shelves, shipping products, and loading trucks. The workweek includes some weekends, with an opportunity for overtime during the busy season.

Duties/Responsibilities:

  • Entering orders at the point of sale using the company computer system.

  • Interacting with customers over the phone, via email, and in-person.

  • Greet customer with friendly attitude.

  • Basic computer and phone skills.

  • Communicate to customers the correct product for their application.

  • Communicate to customers how material is priced and sold.

  • Create Sales Orders and create quotes to estimate cost of projects; quantities of material needed from customer measurements.

  • Ensure smooth deliveries by scheduling effectively and maintaining open communication with team members and clients.

  • Being honest, courteous, respectful to customers & employees all times.

  • Maintain and assist to keep a clean work environment.

  • Learn basic knowledge of products available to customers.

  • Inform management of products/special order material customers need.

  • Assist with Inventory Cycle Counts.

  • Order picking/staging/Replenishment.

  • Loading/unloading delivery vehicles.

  • Assist with inventory cycle counts, shipping, receiving, & other related duties as assigned.

Required Skills/Abilities:

  • Basic computer knowledge - Microsoft Outlook, Internet, Word, and Excel

  • Bilingual (English and Spanish) is preferred but not required.

  • Forklift experience helpful.

  • Ability to lift 75 lbs; 50 lbs. on a repetitive basis.

  • Must have excellent customer service skills and attitude.

  • Must be detailed oriented and possess excellent organizational and time management skills.

  • Must be able to a pass pre-employment drug test and background screening.

Education/Experience:

  • High school diploma/GED and/or equivalent work experience.

  • Experience with Irrigation/Landscaping/Pool/Aquatics products a plus.

  • Experience assisting customers with product needs, both walk-ins and over the phone.

Physical Requirements:  

  • Prolonged periods of standing or sitting at a desk and working on a computer.

  • Must have the ability to lift 75 lbs; 50 lbs. on a repetitive basis.


Job Location:

World Outdoor Emporium, Inc - Wentzville1307 Granville Dr Wentzville, MO 63385As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.
Benefits
  • Competitive salaries for all team members paid weekly
  • 401(k) Retirement Plan with company matching
  • Employee Stock Purchase Program
  • Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
  • Paid Parental Leave, Adoption Assistance Program
  • Medical, Dental and Vision Benefits
  • Flexible and Dependent Care Spending Accounts
  • Company paid Life insurance and Short-Term Disability
  • Additional Life Insurance and Long-Term Disability also offered
  • Mental, Physical and Emotional Well-Being Programs for Employees and Families
  • Wellness Program and Safety Program with Bonuses for our Drivers
  • Employee Referral Bonus Program
  • Wentzville, Missouri, United States

Languages

  • English
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