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Applications ManagerGroundhawk • New York, New York, United States
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Applications Manager

Groundhawk
  • US
    New York, New York, United States
  • US
    New York, New York, United States
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About

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Applications Manager Position Summary The Applications Manager is responsible for the administration, support, and ongoing improvement of the company’s core business applications, with primary ownership of the NetSuite ERP platform. This role serves as the primary escalation point for business system issues and works closely with internal teams, external vendors, and IT leadership to ensure systems are stable, efficient, and aligned with business operations.
In addition to NetSuite ownership, the Applications Manager will support Microsoft 365 operations, assist with business application integrations, coordinate with third‑party partners and consultants, and help drive operational efficiency through process improvement and technology optimization. The role requires a hands‑on problem solver with strong ERP and business systems experience who is comfortable supporting both day‑to‑day operations and long‑term business growth initiatives, including acquisitions and system integrations.
Essential Duties and Responsibilities ERP & Business Application Ownership:
Serve as the primary administrator and owner of the NetSuite ERP platform, including user support, configuration, troubleshooting, and ongoing system improvements.
Support day‑to‑day operation of business applications to ensure stability, performance, and alignment with operational needs.
Assist with NetSuite workflows, reporting, saved searches, dashboards, and user access management.
Coordinate with external NetSuite partners and vendors for support, enhancements, and issue resolution.
Support ERP‑related projects, upgrades, implementations, and process improvements.
Assist with user training and adoption of business applications and system processes.
Microsoft 365 & IT Operations Support:
Assist with administration and support of Microsoft 365 services, including user management, licensing, Teams, SharePoint, and related business applications.
Serve as the primary escalation point for business application, ERP, and Microsoft 365‑related support issues.
Work closely with the Help Desk Business Analyst to support end users and ensure timely issue resolution.
Support onboarding and offboarding activities related to business systems and user access.
Coordinate and support business system integrations, including EDI and third‑party platforms.
Identify opportunities for automation and operational efficiency improvements across systems and business processes.
Work with internal teams, offshore resources, consultants, and vendors to support ongoing technology initiatives.
Assist with troubleshooting integration and data flow issues between systems.
Operational & Strategic Support:
Partner with IT leadership and business stakeholders to support operational initiatives and long‑term technology goals.
Help support acquisitions, system transitions, and business growth initiatives as needed.
Maintain documentation related to business systems, processes, configurations, and support procedures.
Stay current on application updates, features, and best practices to help improve system utilization and efficiency.
Technical Expertise & Development:
Strong working knowledge of ERP systems, preferably NetSuite, including administration, user support, workflows, reporting, and system configuration.
Experience supporting Microsoft 365 environments, including user administration, licensing, Teams, SharePoint, and related business applications.
Familiarity with business system integrations, EDI processes, and third‑party application support.
Understanding of business application troubleshooting, data flow validation, and issue resolution across multiple systems.
Experience working with reporting and analytics platforms such as Power BI or similar BI tools.
Ability to identify opportunities for process improvement, automation, and operational efficiency.
Working knowledge of SQL, reporting tools, or data analysis concepts is preferred.
Ability to coordinate with vendors, consultants, and technical resources to support ongoing projects and operational initiatives.
Minimum Qualifications Education:
Bachelor’s degree in Information Technology, Information Systems, Business Technology, Computer Science, or a related field preferred. Equivalent work experience may be considered in place of formal education.
Experience:
5+ years of experience supporting ERP systems, business applications, or IT operations.
Experience administering or supporting NetSuite ERP strongly preferred.
Experience supporting Microsoft 365 environments and business users.
Experience working with third‑party vendors, consultants, and business application support.
Experience supporting ERP implementations, migrations, or acquisitions is a plus.
Experience with integrations, EDI, reporting platforms, or Power BI is a plus.
Technical Skills:
Strong troubleshooting and problem‑solving skills across business applications and systems.
Working knowledge of Microsoft 365 administration, including Teams, SharePoint, and licensing management.
Familiarity with reporting, analytics, integrations, and operational support processes.
Ability to manage multiple priorities and support end users in a fast‑paced environment.
Strong communication, organizational, and customer service skills.
Benefits
Competitive pay
Excellent medical, dental, vision, and life insurance
Immediate 401(k) participation & matching
Paid Time Off
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  • New York, New York, United States

Languages

  • English
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