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Desktop Support TechnicianExcell • United States
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Desktop Support Technician

Excell
  • US
    United States
  • US
    United States
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About

Desktop Support Technician
At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Bedford, MA. This tech will be primarily responsible for working in a lab imaging and prepping computers for new hires and lifecycle replacements. May also provide onsite or remote support to internal or external customers in resolving basic, first-level support technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. As the first point of contact for technical support and service requests, they may provide assistance via phone or email as well. Duties and Responsibilities: Image computers per client SOP. This includes all OS upgrades and software installation required for deployment Receive incoming new equipment from shipping and verify that all has been received and is in good standing Diagnose mechanical, hardware, software and systems failures, using established procedures Perform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, and wired/wireless networking Order warranty replacement parts and perform repairs Consistently provide and update notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues Communicate with customers at all levels of technical and non-technical skill sets Follow-up with end users to provide status updates as per service level guidelines (SLA's) Elevate complex and/or high priority problems to the appropriate support groups for resolution (L2 Tech, Manager, etc.) Follow all standard operating procedures (SOP) through the effective use of knowledge management Work collaboratively with people across the organization Skills and Qualifications: Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school Knowledge of assigned areas required Desktop and/or Infrastructure support experience Account Specific Training or Certification Technical writing competency Cloud & SaaS services competency Sound understanding of customer support, operations, and processes Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality Demonstrated capability to achieve results in a fast-paced, client driven environment Strong desire and enthusiasm to serve customers Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Ability to take on new tasks as needed Wage Range: The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
  • United States

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  • English
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