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Desktop Support Technician - Windows Laptop DeploymentCGI Technologies and Solutions, Inc. • Reston, Virginia, United States
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Desktop Support Technician - Windows Laptop Deployment

CGI Technologies and Solutions, Inc.
  • US
    Reston, Virginia, United States
  • US
    Reston, Virginia, United States
Apply Now

About

Desktop Support Technician - Windows Laptop Deployment Job Details
Category: Service Desk / End User Services
Main location: United States, Virginia, Reston
Position ID: J0626-1750
Employment Type: Full Time
Hybrid working model acceptable
Position Description CGI is seeking a Desktop Support Technician to support the lifecycle management of end user computing assets in a fast paced enterprise environment. This role is responsible for computer staging, imaging, provisioning, inventory management, asset tracking, equipment refresh activities, and end user hardware support. The candidate will ensure accurate inventory control, maintain chain of custody for IT assets, support laptop deployments, and assist with equipment disposition processes while delivering excellent customer service.
Responsibilities Provide hands‑on technical support for Windows devices and Microsoft 365 applications.
Manage inventory, asset lifecycle, and chain of custody.
Support computer staging, imaging, and deployment of Windows 10 & 11 laptops.
Troubleshoot desktop, network connectivity, peripheral, and performance issues.
Use ServiceNow ticketing platform and other asset management tools.
Maintain accurate records and reporting, ensuring compliance with data retention procedures.
Work independently, manage multiple priorities, and provide timely support on a fully onsite, hybrid model.
Required Qualifications
2+ years of experience in IT asset management, desktop support, or related function.
Experience supporting enterprise asset management and inventory processes.
Hands‑on experience staging, imaging, configuring, and deploying Windows 10/11 laptops.
Working knowledge of Microsoft 365 applications.
Ability to troubleshoot desktop, network, peripheral, and performance issues.
Experience utilizing ServiceNow or similar ticketing platforms.
Strong attention to detail in inventory tracking, reporting, and database updates.
Understanding of asset lifecycle management including provisioning, refresh, returns, and disposal.
Ability to maintain chain of custody and adhere to compliance and data retention procedures.
Strong customer service and communication skills.
Self‑motivated, able to work independently with minimal supervision.
Comfortable with physical activity, able to lift up to 50 pounds.
Multitasking and prioritization capacity in high volume operational setting.
Desired Skillset Industry certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or similar are advantageous but not required.
Education Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
Benefits
Competitive compensation.
Comprehensive insurance options.
Matching contributions through 401(k) plan and share purchase plan.
Paid time off for vacation, holidays, and sick time.
Paid parental leave.
Learning opportunities and tuition assistance.
Wellness and well‑being programs.
Skills
Analytical Thinking
Asset Management
Communication
Detail‑oriented
ServiceNow
EEO Statement Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. Your message will be routed to the appropriate recruiter who will assist you.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of U.S. government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
Compensation Range Reasonable estimate of current range: $70,300 – $110,100.
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  • Reston, Virginia, United States

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  • English
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