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(Technical) Customer Service Advisor
- Stockport, England, United Kingdom
- Stockport, England, United Kingdom
About
About Us
Moving Intelligence UK provides advanced vehicle tracking and asset management solutions across the Automotive, Leisure and Construction sectors. We are looking for a Customer Service Advisor to join our friendly Operations team in Stockport.
The Role
You will be the first point of contact for customers requiring technical support for our tracking devices and vehicle security systems. This is a fully office-based role, with communication split between phone and email/live chat.
You will diagnose issues, guide customers through solutions, manage activations, liaise with engineers, and maintain accurate records within our internal systems.
A technical affinity is a nice to have - you should be interested in understanding how products work and explaining solutions clearly. Many of our customers value patience and clear communication, so strong interpersonal skills are essential.
What We’re Looking For
* Previous customer service experience (phone-based preferred)
* Technical interest in how products work
* Problem solving skills and eagerness to get to the bottom of things
* Confident communicator with excellent spoken and written English
* Calm and professional when handling challenging queries
* Organized, adaptable and self-motivated
* Comfortable using Microsoft Office and internal systems
We are looking for a Customer Service Advisor seeking a long-term opportunity within a supportive team environment.
What We Offer
* Monday–Friday working hours (no weekends)
* Health insurance after probation (GP access, dental and optical cover)
* Company pension
* Supportive team culture and structured training
If you’re curious, customer-focused and ready to join a growing business, we’d love to hear from you.
Job Type: Full-time
Pay: £26,000.00-£26,500.00 per year
Benefits:
* Company pension
Experience:
* work: 1 year (preferred)
Work Location: In person
Languages
- English
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