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About
Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at www.cemexusa.com/careers. For direct access to CEMEX Career Opportunities, visit us at https://jobs.cemex.com/.
Job Summary
The main objective for this position is to assist our Dispatch Manager in building the most efficient delivery schedule in order to maximize production and improve customer service from each of our locations.
Job Responsibilities
Analyze our delivery schedule 2-3 days ahead to identify any orders that could affect that day's service commitments. Conversing with customers daily to understand their needs and project progress. This will include negotiating delivery times/orders to maximize schedule efficiency. Effectively communicate between departments and with our customers to continue the development of a customer centric environment. Takes initiative to continually look for a better way of doing business with our customers. Ability to handle challenging phone conversations in order to find an optimal solution for both CEMEX and our customers. Utilize all internal digital applications as a means to better service our customer needs. Manage and follow up on customer inquiries and commitments. Obtain the necessary internal and external information to fulfill customer needs. Responsible for coordinating with logistics staff and dispatching for customer inquiries. Detect customer needs in order to offer an optimal solution. Communicate every commitment in an effective way to the customer. Receive and document every inquiry, suggestion, or complaint that filters into the dispatch center. Allocate the necessary resources to fulfill the customer needs.
Qualifications
Customer service experience (3+ years) and/or dispatching in a call center environment. SAP & Command experience preferred. High school degree or equivalent required. 4-year college degree a plus.
Knowledge, Skills, and Abilities
Proficient in Microsoft applications (Word, Excel, Power Point) Fluent in both English and Spanish is a plus.
Working Conditions
Normal office environment.
Physical Requirements
Frequent sitting, standing, and walking.
Legal Notices
CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.
CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.
CEMEX is an E-Verify participating employer.
Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.
CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (https://www.cemexusa.com/careers/life-at-cemex/benefits-well-being).
EEO Statement - En Español
CEMEX es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomación genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.
Languages
- English
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