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Mobile Associate, Store-in-Store - Retail SalesT-Mobile • Huntsville, Alabama, United States
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Mobile Associate, Store-in-Store - Retail Sales

T-Mobile
  • US
    Huntsville, Alabama, United States
  • US
    Huntsville, Alabama, United States
Apply Now

About

Job Overview Mobile Associates, Store‑in‑Store, are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They act as ambassadors who create energy and excitement around our products and services, building and deepening relationships with customers through meaningful interactions.
Job Responsibilities
Proactively engage with a broad range of customers in a high‑traffic retail environment, using digital tools to educate and showcase the value of T‑Mobile solutions.
Utilize digital self‑serve tools during customer interactions and the onboarding process; identify needs and use solution‑based selling techniques to demonstrate T‑Mobile products and services.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes; review personal results and current promotions to remain customer ready.
Engage customers enthusiastically, build rapport, trust and loyalty; follow up with referrals and manage Be Back processes; perform price overrides for specialty offers.
Collaborate with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.
Education and Work Experience
High School Diploma or GED (required)
Minimum 6 months of customer service and/or sales experience in a retail environment (required)
Knowledge, Skills and Abilities
Customer‑satisfaction focused and passionate about delivering exceptional service while meeting performance goals (required)
Team building: willingness to work alongside peers and store leaders, sharing best practices (required)
Retail sales: competitive drive and confidence to succeed in a fast‑paced environment (required)
Licenses and Certifications
Minimum age 18 years old
Legally authorized to work in the United States
Travel No travel required.
DOT Regulated Position No.
Safety Sensitive Position No.
Compensation Hourly base pay: $18.00 plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, promotion to Mobile Expert makes the associate eligible for an annual incentive target of $18,000 per year. All employees are guaranteed to earn at least $20.00 per hour inclusive of base pay and incentives.
Equal Employment Opportunity Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t‑mobile.com or call 1‑844‑873‑9500. Please note that this channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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  • Huntsville, Alabama, United States

Languages

  • English
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