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Sr Manager Service Delivery-DevOps and Database AdminUnityPoint Health • United States
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Sr Manager Service Delivery-DevOps and Database Admin

UnityPoint Health
  • US
    United States
  • US
    United States
Apply Now

About

Overview We are seeking a Senior Manager DevOps & DBA to join our team! This role is responsible fortheend-to-enddelivery, performance, and continuous improvement of enterpriseApp/Dev, Dev/Ops, DBA, ETL, Data Warehouse and datamove(SFTP)services.This leader will oversee amix ofoutsourced/offshore model (managed service providers/MSP)and largeretainedinhouseteam, ensuring consistent,high-qualitysupport across all regions and business units. The role drives vendor performance against SLAs/OLAs, strengthens governance and process maturity (ITIL/ISO), and scales automation/self-serviceto improve customer experience, speed, and compliance.
The Senior Manager will providemanagement andleadership to theApp/Dev, Dev/Ops, DBA, ETL, Data Warehouse and datamove(SFTP)servicesteamsbysupportingthe UnityPoint strategic direction to ensure the customers and patients of UnityPoint receive excellent customer service support for their IT support needs. Applicants can expect to collaborate with the UnityPoint Health Information Technology Management team members to ensure that our customer’s IT related needs arebeing met. This role requires working with all business units,subsidiariesand affiliates of UnityPoint Health, and serves as a key resource in evaluating policies and procedures of theHosting and Data ServicesSupport teams and recommending solutions to theSrDirector ofInfrastructurethat may arise.
Location: Remote
Hours:
Monday-Friday 8am-5pm
Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in.Here are just a few:
Expect paid time off, parental leave, 401K matching and an employee recognition program.
Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Join our team of experts and make a difference with UnityPoint Health.
Responsibilities Leadership:
Develops strategies andmethodologyto implement efficient and effective methods tofurnish healthcare providers withaccurateandtimelyinformation as it relates to the department.
Provides leadership to staff that encouragesteam membersempowerment, decision making, and planning to ensure effective, efficient operations,optimizingperformanceand continually improving quality in a vastly changing health care environment.
Participates inestablishingand preparing departmental plans, three-year roadmaps, goals, standards, procedures, and instructions,related to their area of responsibilitywhich contribute to the effectiveness of the departmentin accordance withorganizational goals.
Performs performance appraisals for team memberswithin the department.Creates an environment for team membergrowth, development, career planning,productivityand satisfaction by conductingteammeetings and one-on-one meetings at least monthly with all direct reports.
Facilitates the planning and monitoring of quality improvement activities ensuring any necessary corrective action in the department.
Develops andmaintainspolicies, procedures and guidelines that are best practice for all department functions to support all UnityPoint and affiliates sites and locations.
IT Managed Service Partner Governance & Oversight:
Supports the implementation of governance processes for MSP relationships, including SLAs, compliance, and escalation pathways.
Helps track MSP performance and contributes to ensuring alignment with organizational service quality and security standards.
Works alongside leadership tomaintainstrong partnerships for application services and outsourced functions.
Assistsin coordinating efficient system support and issue resolution in line with established SLAs.
Participates in root cause analysis and improvement initiatives to enhance customer experience.
Supports oversight of MSP relationships, ensuring adherence to SLAs, KPIs, and contractual obligations.
Helpsvalidateservice delivery against Statements of Work and industry benchmarks, escalating concerns as needed.
Provides input on service consumption trends, evolving requirements, and quality improvement opportunities.
Participates in vendor reviews, operational meetings, and governance sessions, sharing updates with stakeholders.
Ensurestimelyidentification and escalation of service issues, tracking commitments through resolution.
Works with IT Service Providers and ServiceDeliveryManagers toidentifyopportunities for innovation, efficiency, and cost optimization.
Operational Management:
Establish effective mechanisms of communication withteam membersand the management team to foster an environment of openness, trust,teamworkand staff development.
Establishes productivity guidelines,monitorsandadjuststo achieve maximum productivity.Assures that all job descriptions within the area of responsibility clarify and delineate position expectations.Facilitates orientation, in-service, on-the-jobtrainingand continuing education programming to meet identified staff development needs.
Assures compliance with federal, state, and local laws or regulations.
Effectively prepares andcomplies withvoluntary accreditation as accepted by the healthcare organizations we serve.
Recommends and schedules training plans for all direct reports.
Works jointly with project management for effective implementation of enterprise solutions.
Provides project reports to management as needed and promotes project management best practices.
Participates in the development of Full Time Equivalent (FTE) budgetary expenses, operationalexpense, and capital budgets.Analyzes available financial data, investigates budgetvariancesandinitiatescorrectiveactionor justifies non-adherence.Identifiesdata and trends to be used for future budget planning.Prepares valid rationale and justification for budgetrequest.Applies current cost containment concepts.
Attends or appoints staff to attend user group meetings to communicate required changes and retrievenew informationfrom vendors.Coordinates training opportunities with other network partners tocontaincosts where possible.
Participates in contract negotiations and ensures compliance with contract terms.
Activelyparticipatesin operational improvement efforts related to standards and processes of the entire department.
Ensuresavailability, security, and performance by developing andutilizingstandardized configuration management, service level management, testing methods, and system management methods. Leads service management activities so that Information Technology services are provided as per established service levels. EnsuresSLA’sare completed for all high priority applications.Monitors adherence to Service Level metrics and develops,executesand communicates service improvement plans to customers.
Prepares feasibility studies, cost benefit analyses, and other reports relating to existing and proposed system initiatives.
Directs the Service Delivery Management team to ensure the implementation of UPH’s application roadmap and budgetas well as service management SLAs.
Providesoversight of departmental productivity, partnering with Service Delivery Managers toassureincoming requests are addressedtimelyand professionally.
Qualifications Education:
Bachelor’s degree in Computer Science, Business, or Management Information Systems.Equivalent education and work experience will be accepted only ifpreviousexperience applies to specific systems.
Experience:
Five years of experience insystemssupport environment working withlarge-scale customer base.
Threeyearsmanagerial experience in a customer service setting.
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  • United States

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