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Guest Service RepresentativeSix Flags Great Adventure • Allentown, Pennsylvania, United States
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Guest Service Representative

Six Flags Great Adventure
  • US
    Allentown, Pennsylvania, United States
  • US
    Allentown, Pennsylvania, United States
Apply Now

About

Overview:

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.

Pay Rate: $16.00/Hour


Responsibilities:
  • Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution. 
  • Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person. 
  • Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.  
  • Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand. 
  • Answer guest questions and give proper guidance when necessary. 
  • Offer appropriate compensation based on the guest's concern. 
  • Promote the park with the utmost enthusiasm and pride while interacting with Guests. 
  • Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas. 
  • Ensure that imagine, cleanliness, and courtesy standard requirements are met. 
  • Develop a positive relationship with all in-park departments. 

Qualifications:
  • Must be at least 16 years old.  
  • Must have an outgoing personality with a willingness to approach and actively engage guests.  
  • Must possess knowledge of computers and adapt to changes within computer software applications.  
  • Must possess an organized approach to work with the ability to multi-task. 
  • Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.  
  • Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.  
  • Must be able to work efficiently in a fast-paced and ever-changing environment.  
  • Must be able to quickly adapt to and enforce changing policies and procedures.  
  • Must be willing to assist in other aspects of the department when requested.   
  • Must be comfortable assisting and issuing attraction access passes to guests with disabilities. 
  • Allentown, Pennsylvania, United States

Languages

  • English
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