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Operational Support Chef
- Watford, England, United Kingdom
- Watford, England, United Kingdom
About
About the Role
The role will play a key function in supporting resort culinary teams to consistently deliver high-quality dishes in line with the recipes specified in Starchef or by our franchise partners (retail).
This role will focus on driving improvements in food quality and guest satisfaction by ensuring strict adherence to recipe standards and enhancing operational skills through targeted training and support.
Key responsibilities include:
- Supporting chefs in delivering exceptional guest experiences through consistent food quality.
- Monitoring and improving key performance indicators related to food cost, wastage, and margin.
- Holding teams accountable to ensure operational standards and recipe compliance are met.
- Collaborating with venues to identify and address gaps in culinary execution and training.
- Supporting resort teams in compliance to H&S and FSMS policy through regular audit routines.
Key Responsibilities
- Accountable for supporting resorts to achieve operational excellence by auditing recipe and dish accuracy, food presentation and quality to drive standards and NPS scores
- Accountable for auditing venue standards to ensure high standards of cleanliness, good food technical practises and health and safety procedures are always followed
- Support L&D with identifying chefs’ skills gaps to improve team skills, competency and develop chef knowledge
- Responsible for admin tasks to add and update all recipes in e.g. Starchef, TenKites and DateCodeGenie
- Responsible for providing all pre-launch menu and recipe details to support a successful menu launch, with ongoing support and training for consistent menu execution
- Ensure food safety regulations are strictly adhered to
- Support the Technical Food Safety Team with ensuring accurate food allergen visibility to guests
- Support the Finance Business Partner in understanding margin performance against theoretical GP targets
- Support Procurement in advising best equipment to aid commercial performance and maximise profitability via product consolidation with clear plans to reduce redundant stock
- Support Procurement with ongoing food quality reviews, product selection and substitution sign off to drive costs down whilst retaining food quality
- Support Proposition with occasional menu dish development
- Aware of TI/NPS scores for food quality and supports changes to help improve scores and reduce guest problems
- Support resort leadership with reviewing action plans following issues identified through audits Support franchise venues with BOH operations to drive quality and brand standard compliance
About You
- Knowledge of food production processes and techniques
- Operational knowledge of multi-site high-volume kitchen environments – buffet & retail
- Experience in introducing operational improvements to grow food quality scores
- Sound knowledge of HACCP, Food Safety, and Health & Safety standards
- Level 4 food safety
- Able to manage multiple priorities and adapt quickly to changing requirements.
- Ability to influence and inspire teams across multiple sites
- High standards and attention to detail
- Flexible approach
- Great communication skills
- Problem solving attitude
Interested?
If this role sounds perfect for you, we would love to hear from you. Please follow the application link to apply now. Should you have any questions or require any adjustments for this process, please contact us at
About Butlin's At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For 90 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Languages
- English
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