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Electronic Sales Support Associate
- Lexington, Kentucky, United States
- Lexington, Kentucky, United States
About
Customer Support including but not limited to:
Wire/ACH Processing Online/Mobile Banking Bill Payment/People Pay Remote Deposit Capture/Mobile Deposit Capture
Process requests for electronic transactions according to bank policy and procedures. Communicate any issues or concerns with First Community Bank personnel or directly with the customer depending on the type of issue and priority of the resolution. Work with various departments in the organization to assist customers and provide support for various services within the organization/department. Prepare audit documentation as required. Complete periodic reporting needed for tracking and monitoring Wire Transfers, ACH Processing, Remote Deposit Capture and other systems as needed for reporting to management. Cross-train for other positions in the bank's Electronic Banking Sales Support area. Other duties as assigned.
Qualifications
High school diploma or equivalent and 2 years Electronic Banking Operations experience, or an equivalent combination of education and experience.
Knowledge of FIS operating systems and procedures.
Attention to detail required.
Ability to meet deadlines and work under time constraints.
Detailed knowledge of computer software and hardware required.
Ability to sit in front of a computer for extended periods of time.
Ability to offer a high level of customer service.
Polished written and oral communication skills.
Languages
- English
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