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Bilingual Call Center Representative
remoterocketship
- New York, New York, United States
- New York, New York, United States
About
Answer telephone calls using an automated system and respond to basic to moderately complex member questions Research member calls/inquiries and respond according to service level agreements (SLAs) Document calls in a customer relationship management (CRM) ticketing solution Resolve member requests/inquiries and update CRM history with results Conduct outbound calls to members in response to customer direction or business needs Requirements:
Bilingual (Spanish/English) 6 months minimum customer service or telephone experience preferred. Experience with computer software and telephone technology Skilled in the use of help desk software Business and analytical critical thinking skills Ability to follow oral and written directions Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers Benefits:
Flexible vacation policy 401(k) employer match Comprehensive health benefits Educational assistance Leadership and technical development academies
Languages
- English
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