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Bilingual Customer Service Representative I
Midtown Health Center, Inc.
- Norfolk, Virginia, United States
- Norfolk, Virginia, United States
About
The Customer Service Representative is the first point of contact for patients and the community. This position is responsible for general receptionist duties, completing financial assessments, and preparation of patient charts.
Supervisory Responsibilities:
None.
Duties/Responsibilities:
Customer Service Representative I
- Performs general receptionist duties including greeting patients, answering the telephone and channeling calls, taking messages, scheduling appointments, contacting patients, and filing.
- Assesses patient fees, receives payments, issues receipts, maintains cash balance, and assists with maintenance of patient files.
- Prepares and/or develops patient charts and assigns patients to a nurse/physician. Updates, completes and/or verifies patient demographic and financial information and ensures that it is accurately scanned and entered into the patient chart.
- Identifies and verifies patient's insurance coverage or other sources for
Languages
- English
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