About
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Key Responsibilities Serve as the first point of contact for end users via phone, email, and in‑person walk‑ups. Troubleshoot and resolve issues related to: Windows 11 Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Basic networking, printers, and peripherals Support account access, including password resets and MFA issues. Perform user onboarding tasks: device setup, workstation configuration, and account provisioning. Support and enroll mobile devices using Microsoft Intune and MaaS360 (MDM). Document troubleshooting steps and contribute to internal how‑to resources/knowledge content. Collaborate with senior IT staff when escalation is needed. Assist with small IT projects throughout the year (deployments, refreshes, rollouts). Work Hours & Coverage No on‑call rotation. Rare (a few times per year), preplanned early-morning or late‑afternoon shifts may be needed to support staff requests. Required Qualifications Strong customer‑service focus; able to communicate clearly with non‑technical users. Foundational knowledge of: Windows OS Microsoft 365 applications Basic hardware/software troubleshooting Mobile device platforms (iOS/Android) Ability to learn new systems quickly and follow established procedures. Familiarity with Rylan protocols Education: High School Diploma or equivalent No certifications required if you can demonstrate technical capability and problem‑solving skills. CompTIA A+ or similar training is welcome but not mandatory. Nice to Have Experience in a help desk, customer support, or high‑volume service environment. Familiarity with Active Directory user management. Exposure to MDM platforms (Intune, MaaS360). Growth Path Clear progression opportunities into: Level 1.5 / Level 2 Support Device management (Intune/MaaS360 specialization) System administration Security or cloud support tracks We support continued learning and welcome applicants who want to grow. Meade Benefits: We are proud to provide a competitive compensation package for this role, with a base pay of $52,0000-66,000k Annually. Actual Compensation will depend on several factors, such as location, professional experience, education, relevant training, transferable skills, organizational needs, and current market trends. Please note that the salary range is subject to future adjustments. Meade offers a competitive benefits package designed to support the health, well-being, and financial security of our employees. This includes: Medical, Dental, and Vision Insurance Life Insurance 401(k) Plan with Company Matching Contributions Short- and Long-Term Disability Coverage Flexible Spending Accounts (FSA) and Dependent Care Spending Paid Time Off and Holidays for Full-Time positions Bereavement and Jury Duty Pay Tuition Reimbursement Profit Sharing (Not a guaranteed benefit) Wellness Incentive Programs, including access to BetterHelp therapy Employee Recognition and Loyalty Programs Certain positions may also offer discretionary bonuses, car allowance or other incentives. xywuqvp Join our team and experience the support and benefits you deserve!
Languages
- English
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