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Office Manager
Floor Coverings International #415597
- Kentwood, Michigan, United States
- Kentwood, Michigan, United States
About
About Us: We are an established Floor Coverings International franchise in Grand Rapids committed to delivering high-quality installations and an excellent customer experience. As we transition to growth mode, we're looking for a reliable, detail-oriented Office Manager to help us stay organized, serve customers quickly, and keep projects running smoothly from quote to install.
This role is ideal for someone who loves variety, takes ownership, and enjoys supporting a small but fast-moving team. We are looking for teammates that can be efficient in work, but also know life needs to be fun
We also want someone that we can invest in and grow with the business. We are looking for a partner to help us build
Perks of working with us:
- Use of company vehicle when on the job
- Focused training specifically for your role
- Growth, both professionally and financially
- Attendance at yearly convention for Floor Coverings International
- Family first philosophy that understands work-life balance
Finance & Administration
- Use QuickBooks to track revenue, expenses, invoices, and bill payments
- Maintain accurate financial records and assist with basic P&L visibility
- Complete job costing after each project to track true margins vs quoted margins
Customer Engagement & Scheduling
- Follow up quickly with digital leads and schedule them in InspireNet
- Communicate clearly with customers about timing, process, and installation details
- Support local marketing activities and help drive inbound leads
Operations & Job Coordination
- Ensure each job is properly planned and scheduled
- Coordinate materials, deliveries, and labor
- Receive and stage materials when deliveries arrive
- Create detailed work orders outlining pricing, materials, and services
- Keep inventory updated for regularly stocked materials
Team & Culture
- Help define and reinforce our desired culture and ways of working
- Continue learning about flooring products and processes; grow into an internal expert
Marketing
- Help maintain a positive social media presence
- Work with owner to identify best practices in marketing our business
What We're Looking For
- Experience with QuickBooks (QuickBooks Online preferred)
- Strong organizational and administrative skills
- Clear, friendly communication – both written and verbal
- Ability to coordinate multiple moving parts and follow through reliably
- Comfort working in a hybrid environment (majority in office, limited hybrid time)
- Bonus: experience in construction, home services, or a trades-based business
Apply today
Flexible work from home options available.
Languages
- English
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