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Customer/Account Manager

Insight Select

Watford, England, United Kingdom

Watford, England, United Kingdom

About

Customer/Account Manager | £45,000 - £50,000 | Watford, Hertfordshire (Hybrid) My client, a well‑established organisation within the commercial sector, is seeking a Customer/Account Manager to support and grow a varied portfolio of existing accounts. This role focuses on relationship management, commercial delivery, and providing high‑quality support to a diverse group of clients. Responsibilities Manage and develop a portfolio of existing customers, ensuring strong engagement, service quality, and retention Drive commercial performance by meeting agreed revenue goals and identifying opportunities to expand current contracts Promote the organisation’s full range of insight‑based and consultancy solutions to maximise client value Maintain accurate forecasting and sales pipeline tracking to support wider business planning Deliver online and face‑to‑face presentations to showcase products, insights, and new service offerings Provide meaningful customer feedback to assist product development teams Champion CRM usage across the team, ensuring data integrity and consistent reporting Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience Skills & Experience Previous experience in the FMCG sector and within a B2B sales or account management environment Strong track record of achieving commercial targets and managing subscription‑based services Excellent relationship‑building skills with the ability to influence key stakeholders Strong commercial awareness and understanding of customer challenges Package £45,000 - £50,000 basic salary Enhanced pension, maternity and paternity leave Hybrid working, 3 days WFH

Watford, England, United Kingdom

Languages

English

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