Cloud Support Business Analyst

Dunhill Professional Search

United States

United States

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About

Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services. Validate prior requests and approvals for cloud related accounts/tenants/O365 services. Review workflow diagrams and knowledge base articles to perform verifications. Collaborating and providing operational support to multiple programs ensuring seamless program execution Develop and maintain comprehensive program documentation. Update standard operation procedures and technical training guides documentation as needed. Minimum Qualifications Bachelor’s degree or 2+ years of professional experience. Specific Skills 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential) Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders An ability to operate autonomously with minimal supervision, attention to detail and organizational skills Excellent customer service skills and focus Adaptable to a fast pace environment Must be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM EST) Must work on holidays not recognized by Microsoft Other Job Specific Skills Demonstrates sound judgment in selecting methods and techniques for obtaining solutions. Good analytical, and problem-solving skills. Self-starter and able to follow guidance given for completing assigned projects. Ability to effectively communicate details of functional knowledge area to clients in a succinct manner. Good oral and written communication skills. Experience working with customers, users and project leads in IT business applications and systems. Experience in supporting individual projects and systems in a designated functional area. Experience in testing functionality and matching to requirements. General understanding of business process configuration and process flows.
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