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Location: 3240 Whipple Rd, Union City CA Monitor service now, work tickets as they come in, manage workload, schedule time with client to resolve issues. Manage inventory, maintain cmdb. The top two required skills that candidates must have are very detailed with good communication and documentation. Customer service skills are a must. The work schedule for this position is Monday to Friday, 8-5. No overtime, no on-call. The candidate should have four overall years of experience. Comptia A+ (required) or 90 days after conversion. Lenovo warranty certifications a plus. Supporting Windows 10. MS Office 0365. Remote access. SCCM Imaging. Asset management. All our work comes from Service Now ticketing system. Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status. Break-fix support, changing system boards, hdds, laptop LCDs etc. Good troubleshooting skills both HW and software. IMAC
receiving equipment, unboxing and deploying (set up, breakdown). Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket. If interested, kindly send your resume with answers to the following questions: 1. How many years of enterprise desktop support experience do you have? 2. Are you A+ certified? 3. How far are you from 3240 Whipple Rd, Union City CA and how will you commute daily? 4. For submission, client needs MM/DD of birth and last 4 of Social - kindly share. 5. Which ticketing system have you used?
Compétences linguistiques
- English
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