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Advanced Medical Support AssistantUS Department of Veterans Affairs • Cincinnati, Ohio, United States
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Advanced Medical Support Assistant

US Department of Veterans Affairs
  • US
    Cincinnati, Ohio, United States
  • US
    Cincinnati, Ohio, United States
Postuler Maintenant

À propos

Whole Health System Of Care VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Major Duties: - Provide a wide range of technical and administrative support to physicians, nurses, physician assistants, and other clinical staff who deliver direct patient care. - Serve as a primary source of patient care and patient flow information, offering key administrative advice and guidance to the patient care team. - Perform clerical work that supports patient care and treatment across assigned services or clinics. - Work primarily within an assigned service or clinic, but may provide coverage for primary care, specialty care, Call Center, Urgent Care, or interdisciplinary care teams as needed. - Carry out scheduling duties in accordance with the National Scheduling Directive, using PC applications, VistA systems, and the Federal Electronic Health Record (EHR). - Provide specialized administrative patient support within an interdisciplinary coordinated care delivery model. - Use specialized administrative judgment and apply flexible clinical flow processes to support access to care across multiple clinics, specialties, and community care resources. - Recommend changes to clinic procedures based on current administrative guidelines. - Utilize numerous advanced patient systems to support multiple clinics in a coordinated care delivery model. - Coordinate with patient care teams to review clinic appointment availability and utilization, ensuring schedules are closely monitored and adjusted to meet clinic needs. - Maintain effective and efficient communication with patients, care teams, VA medical centers, and external agencies, including:
Assisting communication during inpatient-to-outpatient discharge Contacting non-VA facilities Preparing correspondence to notify patients of normal lab results Managing follow-up systems for consults, tests, and other care needs
- Process incoming Secure Messaging through MyHealtheVet and coordinate with care teams as appropriate. - Participate in team huddles and meetings to manage, plan, problem solve, and follow up on patient care through shared information and collaboration. - Set priorities and deadlines, adjusting workflow and task sequencing to meet team and patient needs. - Identify incomplete encounters and communicate results to providers; assist teams in reinforcing plans of care and self-help solutions. - Enter required information into the electronic record, monitor pre-appointment requirements, and assure patient readiness for visits and procedures. - Manage patient systems to verify and validate information accuracy, resolving discrepancies as needed. - Evaluate patient information and clinic schedule lists to determine if a patient requires an immediate appointment. - Inform team members about shared patients, including those receiving care at multiple VA centers or in the community. - Use word processing and office automation software to store and retrieve documents, format correspondence and reports, activate printers, and send/receive e-mail. - Performs other related duties as assigned, tailored to the needs of the specific service or unit. NOTE: This announcement will be used to fill positions in multiple locations/multiple departments. You may be contacted by more than one hiring manager for consideration. Work Schedule: Most tours will be Monday - Friday, 8:00am - 4:30pm; few other tours may be available Telework: Not available for most positions; few positions have ad-hoc telework eligibility according to VA policy Functional Statement #: Multiple Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
  • Cincinnati, Ohio, United States

Compétences linguistiques

  • English
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