À propos
Pay Range: $23/hr. $25/hr. Key Job Responsibilities:
Adhering to standard operating procedures (SOP) for incident handling and investigation, while leveraging multiple tools to complete in-depth root cause analysis and high-judgment decision-making. Auditing and reconciling data integrity across multiple proprietary systems (including the Event Management Tool) to ensure all claim instances are logged accurately and trace data origin. Independently crafting professional correspondence and interacting with external delivery service providers (DSPs) to seek information, resolve claims, and discuss investigation findings. Proactively identifying opportunities for process simplification and automation and escalating trends or pain points occurring within the process. Working collaboratively with team members to navigate ambiguous cases and create frameworks to drive performance consistency across the team. Reviewing and processing property damage claims, ensuring accurate adjustments and adherence to relevant guidelines. Ensuring the accurate selection of appropriate evidence types for different aspects of the investigation. Submitting relevant evidence to DSPs for their review. Reviewing paid claims to identify instances where recovery of funds from the DSP may be warranted based on irrefutable evidence. Conducting further investigation into the lifecycle of claims post-payment to ensure appropriate evidence supports DSP responsibility. Using data aggregation tools (including Pivot Tables in Excel, during the transition) for analysis and reporting related to claims. Required Skills:
Bachelor's degree Minimum of 1 year of professional experience in a relevant role (performing duties such as claims/case management, investigation, reconciliation, auditing, process improvement, risk assessment, etc) Demonstrated ability to perform detailed root cause analysis on data discrepancies and operational failures. Exceptional written and oral communication skills, with proven experience in professional communication with external contacts. Proficiency in all MS Office products, including Excel, Outlook, and Word. The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.