Information TechnologyThe Reinalt-Thomas Corporation • Scottsdale, Arizona, United States
Information Technology
The Reinalt-Thomas Corporation
- Scottsdale, Arizona, United States
- Scottsdale, Arizona, United States
À propos
Essential Duties and Responsibilities
Lead and manage a 24x7 Network Operations Center, ensuring continuous monitoring, incident response, and service restoration across retail and corporate environments.
Own operational responsibility for the enterprise network spanning ~1,300 stores, corporate offices, data centers, cloud connectivity, and WAN services.
Manage and develop a global team of ~15 network engineers, including both onshore and offshore resources, ensuring clear accountability, skills development, and effective shift coverage.
Establish, track, and continuously improve core NOC metrics, including but not limited to:
MTTR (Mean Time to Repair)
Incident volume and recurrence
SLA/SLO adherence
Change success rate
Alert quality and noise reduction
Design and implement repeatable operational processes, runbooks, and escalation models to improve reliability and reduce operational risk over time.
Drive a shift from reactive to proactive operations through trend analysis, problem management, and root‑cause elimination.
Serve as the primary operational interface between:
Network engineering
Security and firewall teams
Cloud teams
Vendors, carriers, and managed service providers
Lead vendor and service provider performance management, including SLAs, OLAs, and operational governance.
Partner with network architecture and engineering teams to ensure new designs are operationally sound, supportable, and scalable.
Support major initiatives such as SD‑WAN, NaaS, AI‑assisted operations, and network modernization, ensuring operational readiness and adoption.
Ensure proper change management, incident management, and communication practices are followed, particularly during high‑severity events.
Provide clear, concise executive reporting on network health, risks, and improvement initiatives.
Qualifications
This position requires a minimum of eight years progressive network infrastructure experience
Proven experience leading a 24x7 NOC or large‑scale network operations organization.
Strong understanding of enterprise WAN, LAN, SD‑WAN, cloud connectivity, and retail network environments.
Demonstrated ability to manage distributed teams (onshore/offshore) effectively.
Deep familiarity with NOC metrics, ITIL/ITSM practices, and continuous improvement frameworks.
Ability to translate technical data into operational insights and executive‑level communication.
Balanced skill set across leadership, people management, technical understanding, and process design.
Experience working with network vendors, carriers, and managed service providers.
What This Role Brings to the Organization (Value Add)
Improves network stability and customer experience through disciplined operations.
Reduces incident recurrence and operational noise.
Enables scale by building a NOC that can support 1,300+ locations and future growth.
Frees senior engineers to focus on architecture and modernization instead of firefighting.
Creates a strong operational foundation for NaaS and AI‑driven network operations.
Educational Requirements
This position requires a Bachelor’s degree in Computer Science, information Technology, IT Engineering or related field or equivalent work experience.
Cisco Certified Network Professional (CCNP) is required
Cisco Certified Network Associate (CCNA) is required
Work Days Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.
Work Hours Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.
Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
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Compétences linguistiques
- English
Avis aux utilisateurs
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