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Head Concierge (H/F)
- Zermatt, Valais, Switzerland
- Zermatt, Valais, Switzerland
À propos
Michel Reybier Hospitality includes around a dozen luxury properties in Switzerland and France. In the world-renowned resort of Zermatt, the hotel portfolio comprises the traditional Mont Cervin Palace 5*S, the trendy new Schweizerhof 4*S, and the historic Monte Rosa 4*.e Rosa 4*.
We want to be the best in Zermatt…
As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart,” is something we live every day as a team. Become part of it!
We are looking for a Head Concierge to complete our team.
- Ensure the daily implementation of Concierge service standards and protocols.
- Oversee guest reception from arrival to departure and manage complex - Concierge requests.
- Supervise Concierge operations, including reservations, billing, and cash handling.
- Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.).
- Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction.
- Lead and coordinate the Concierge and Bell Staff teams in collaboration with the - Assistant Head Concierge.
- Organize daily operations, allocate tasks, and optimize staffing levels.
- Monitor departmental performance indicators and contribute to service quality improvements.
- Promote hotel services, develop guest loyalty, and drive revenue through cross-selling.
- Ensure compliance with health, safety, and quality standards.
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The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch
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Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)
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A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt
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Access to our pool area during designated staff swimming times
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Through a development program, doors are open to various courses, for example with the company Ritzy
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Discounts on season or annual mountain railway passes with the Zermatt resident card
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For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position
- Minimum 3–5 years of experience in a Luxury Concierge department within a 5-star / Palace hotel, ideally in a premium mountain resort.
- Proven experience in a seasonal environment with high activity levels and operational peak periods.
- Strong experience in team leadership, operational planning, and guest relations excellence.
- Demonstrated ability to handle VIP and high-profile guests with absolute discretion and attention to detail.
- BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service is a plus.
- Fluent in English (oral and written); German fluency preferred. Other European languages are a plus.
- Excellent interpersonal skills and professional manners.
- Absolute discretion and strict respect for guest confidentiality.
- Well-groomed appearance and strong organizational skills.
- Extensive local knowledge.
- Membership in Les Clefs d'Or is a plus.
- Solid IT / computer skills.
- Valid driving license.
Compétences linguistiques
- English
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