Business Development Representative

We\'re seeking a dynamic Onboarding Specialist & Business Development Representative to join our team at Mizo. This dual-function role is perfect for someone who thrives at the intersection of customer success and sales, ensuring our clients achieve maximum value from our platform while driving new business opportunities. If you\'re a go-getter who loves rolling up your sleeves, wearing multiple hats, and making a real impact at a fast-growing startup, this role is for you.

• Client Onboarding & Success (50%)
• Guide new clients through the complete Mizo onboarding process, ensuring smooth implementation and adoption
• Develop customized onboarding plans tailored to each client\'s specific needs and objectives
• Conduct product training sessions and workshops to maximize platform utilization
• Monitor client progress and proactively address any challenges during the onboarding phase
• Gather client feedback and collaborate with product teams to drive continuous improvement

• Business Development & Sales (50%)
• Identify and pursue new business opportunities
• Develop and maintain a robust sales pipeline through outbound prospecting and networking
• Identify upsell and cross-sell opportunities within existing client accounts
• Represent Mizo at industry events, webinars, and networking functions

• 2-5 years of experience in customer success, onboarding, account management, or business development
• Proven track record of meeting or exceeding sales targets and KPIs
• Experience working with SaaS or technology products
• Experience is the MSP
• Demonstrated ability to manage multiple client relationships simultaneously

• Excellent communication and presentation skills in English
• Strong consultative selling and relationship-building abilities
• Customer-centric mindset with exceptional problem-solving skills
• Ability to understand technical products and vulgarize them to non-technical audiences
• Self-motivated with strong organizational and time management skills
• Comfortable working in a fast-paced, dynamic environment

• Experience with CRM platforms (Pipedrive)
• Comfort with data analysis and reporting tools
• Knowledge of automation platforms is a plus

• Company Culture
• Collaborative and innovative work environment where your ideas matter
• Fast-growing company
• Continuous learning and professional development opportunities
• Supportive team culture that celebrates wins and learns from challenges
• Offices in the hearth or the Plateau Mont-Royal in Montreal

• Benefits & Perks
• Competitive salary with ESOP and performance-based bonuses
• Modern tools and technology to help you succeed
• Team building events and company retreats

At Mizo, you\'ll be joining a team that\'s passionate about delivering exceptional value to our clients. This role offers a unique opportunity to impact the entire client journey—from first conversation through successful implementation and beyond. You\'ll work with cutting-edge technology, collaborate with talented colleagues, and play a crucial role in our company\'s growth.

Please submit your resume and a brief cover letter explaining why you\'re the perfect fit for this role to

We look forward to hearing from you!