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Über
The Trust & Safety (T&S) Group within Client is responsible for defining, enforcing and promoting policies, programs and products to ensure safe transactions and create trust perception across our online and marketplace businesses. The position is responsible for analyzing item data, helping to develop and improve systematic rules for enforcement of policies. This role will partner with various teams including Trust & Safety, Compliance, Policy Governance, Merchant and Retail teams, Operations, and Product. An ideal candidate is highly customer focused and is a detail-oriented, self-starter. We are looking for a cross-functional, team player to support and assist in item risk management that operates with a sense of urgency, is comfortable working in a dynamic online environment with shifting business needs and changing requirements. Job responsibilities include: Monitor site and ensure item compliance with established policies and guidelines. Monitor item reports for trends or developing risks to the site, this may include analysis of internal item data reports, reviewing news stories for item trends, or working on annotations with machine learning models. Analyze data and drive rule efficiency to support Business, Compliance and Trust & Safety policies, this will include: Developing rule logic to enforce site policies; Identifying gaps and areas for improvements and enhancements; Troubleshooting and analyzing item data to identify the root cause of an issue; Analyzing results in order to measure effectiveness of rules; Testing rules to build improved efficiencies and processes; Auditing rules to limit the impact to business and legitimate transactions; Collaborating and communicating with cross functional partners and key stakeholders.
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